Administer and provide first-level network support on the company LAN network system.

1. Administers and provides first-level support on the Conway Corporation LAN network, including desktop and server support.
2. Provides hardware and software support for all LAN network devices, including but not limited to servers, PCs, hubs, switches and routers.
3. Investigates, resolves and reports network malfunctions.
4. Ensures proper preventative maintenance is performed to minimize future outages.
5. Sets up and maintains basic network operations, including assembly of network hardware, network backup routine and provides assistance to the LAN administrator.
6. Installs and tests necessary software and hardware.

EDUCATION, WORK EXPERIENCE, AND PEOPLE SKILLS:

• Desired: Bachelor’s Degree, with preference given to Computer Science, MIS, or related fields
• One to two years of job-related work experience
• Strong organizational and analytical skills
• Excellent communication skills with emphasis toward customer service and teamwork

 TECHNICIAL SKILLS:

• Strong working knowledge of TCP/IP (including DNS, DHCP, troubleshooting, switching, and routing)
• Working knowledge of Microsoft Products and associated programs
• Working knowledge of Microsoft Active Directory
• Generalized PC and server troubleshooting experience
• Microsoft Certifications desired

 OTHER:

• Must have a valid Arkansas Drivers License and a good driving record
• Ability to work effectively during periods of time constraints
• Ability to work non-standard hours when required
• Must live within the residency area established by company policy