ABOUT YOUR BILL

1. Account Number: Write this number on your check when you pay your bill. We will also need your account number if you call or write
2. Current Billing: The amount you owe for the services provided since last month’s bill.
3. Amount Now Due: The total amount you owe Conway Corporation
4. Delinquent After: The last day you can pay and not be subject to penalty charges.
5. Gross Amount: The amount due if the bill is not paid by the Delinquent After date.
6. Name and Mailing Address: If this is incorrect, please notify.
7. Service Location: The address where the meters and any other services listed on the bill are provided.
8. Service To: Date to which services were provided during the billing period.
9. Usage Days: Number of days service was provided during the billing period.
10. Usage Same Month Last Year: Compare this against current month’s usage.
11. Code: Designates the type of service provided to you. See identification information at the bottom of the bill
12. Meter Reading From: The meter reading for last month.
13. Meter Reading To: The meter reading for current moth.
14. Reading Date: The date your meter was read.
15. Usage: The amount of electricity in kilowatt hours used or the amount of water used in thousands of gallons.
16. Billing Amount: The charges for each service provided.
17. Itemized Cable Charges: A per item listing of your current month’s cable fee. Includes basic charge plus any premium channel rates and/or extra set charges.

The following terms will appear on your statement only if they apply specifically to you.

• K.W.D.: Kilowatt Demand. Applies to nonresidential customers only.
• Multiplier: Figure times the difference in your “to” and “from” meter readings will result in your electricity usage in kilowatt hours (KWH).
• Past Due: Amount remaining unpaid from previous bills.
• Electric Cut-In/Cut-Seal Charge: A cut-In fee is charged if service is connected after regular business hours or on weekends. A cut-seal charge is administered when a meter seal is cut by someone other than Conway Corporation personnel.
• Water Cut-in Charge: See above.
• Construction Meter Charge: Fee for installing temporary meters at construction sites.
• Cable TV Charges: This amount includes the regular monthly cable charge plus any service charges or tampering fees.

LEVELIZED BILLING OPTION

Conway Corporation offers to qualifying customers a means to balance their monthly utility expenses. The levelized billing applies only to our electric service. If you think you might benefit from a levelized billing plan, please call or stop by our 1307 Prairie Street location and talk with a business representative.

ESTIMATED BILLING PROCEDURES

Normally meters are read monthly. However, there are times, such as during bad weather, when we may be unable to read your meter. If this occurs, your bill will be estimated.

Estimates are determined by averaging the customer’s previous month’s usage and his/her usage for that same billing period a year ago.

The next month the customer’s meter will be read and the estimated reading subtracted from that reading. The customer will then be billed for the current month’s usage plus (or minus) any difference between the estimated amount and his/her actual usage.