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PAYMENT-CREDIT INFORMATION

 PAYING YOUR BILL

Bills are due upon receipt. If you pay on or before the Delinquent After date on the bill, you pay only the figure marked Amount Now Due. Payments made after that date should be the gross amount. (City ordinance requires that service be discontinued if payment is not made within 30 days.)

Conway Corporation customers can receive their monthly statements by eBill. eBilling allows you to view and pay your bill online. To enroll, you will need the account number and payment amount from your current bill. Plus, you can choose to set up your account to pay from your checking account. To enroll for ebill, click here.

For those who choose to mail their payment, a return envelope is included with all monthly statements. Please, send a personal check or money order. Never send cash. Be sure to include the payment stub from your bill.

If you wish to pay in person, the cashier windows and our two drive-thru facilities are open from 8 a.m. to 5 p.m. Monday through Friday at our 1307 Prairie Street location. A night depository is available for after-hour and weekend use. Please, check or money order only in night depository. No cash.

Can I pay my bill online?

Yes. Conway Corporation customers can receive their monthly invoices by eBill. eBilling allows you to view and pay your bill online. To enroll, you will need your account number and your last invoice amount. Plus, you can choose to set up your account to pay from your checking account. To enroll for eBill through our secure, third party site, click here.

Customers may also choose to pay their bill online through their bank service. To pay online through their bank, the customer logs on to their bank website, enters the bill they want paid, when it should be paid, and the amount. The payment is deposited directly into Conway Corporation’s bank account as an ACH transaction, and Conway Corporation is notified via email of the customer’s payment.

CREDIT CARD PAYMENTS

Conway Corporation offers a payment option for customers interested in paying their bill by electronic check or debit or credit card. Bill Trust Corporation, a third party automated payment service, accepts Visa or MasterCard. Bill Trust will charge a service fee for each transaction. For more information or to make a payment through this service, click here for Residential or Business.

Conway Corporation customers can receive their monthly statements by eBill. eBilling allows you to view and pay your bill online. To enroll, you will need the account number and payment amount from your current bill. Plus, you can choose to set up your account to pay from your checking account. To enroll for ebill, click here.

How do I make a credit card payment?

Conway Corporation offers a payment option for customers interested in paying their bill by electronic check or debit or credit card. Bill Trust, a third party automated payment service, accepts Visa or MasterCard. Please have your utility bill and payment information on hand as you will need both to make a payment. Your Conway Corporation account number can be found on the first page of your invoice in the top right corner. Bill Trust will charge a service fee for each transaction.

Please note, if your account is subject to disconnect or has been disconnected for non-payment, you will need to contact our customer service at 501-450-6000 with your payment confirmation number. Additional reconnection fees may apply.

For debit/credit card or electronic check payments, click here.

How will my payment be confirmed? 

Conway Corporation receives immediate confirmation of payments made via the secure and payments made over the phone. You will receive a confirmation number of the successful payment at time of the transaction. For questions about your payment, contact Customer Service at 501-450-6000 8 am – 9 pm Monday – Friday; 9 am – 9 pm Saturday – Sunday.

Why is a convenience fee required?

Credit card companies charge businesses, like Conway Corporation, a percentage of the payment for processing services. As a regulated utility, the entire amount of your payment is committed to paying for operating expenses, capital expenditures, and debt retirement. In fairness to all of our customers, we need to ensure that the customers, who want the convenience of paying with a credit card, pay for the service. Conway Corporation does not profit from this service.

There are other low cost or no-cost means to pay your Conway Corporation bill, including drafts, writing a check, or placing a payment in our drop box. You can also sign up for ebilling, and your monthly invoice will be emailed to you, saving you time and money. Plus, you can choose to set up your ebill account to pay from your checking account. There is no fee associated with ebill payments. To enroll for eBill through our secure, third party site, click here.

Is Conway Corporation getting any part of the fee?

Conway Corporation does NOT receive any part of the service fee. Bill Trust is an independent company, providing a service for Conway Corporation customers.

What should I do if the online payment I made did not post within the allotted time frame?

If a payment has not posted within the 48-hour time period, please contact customer service 501-450-6000. You will need to provide your payment confirmation number in order for us to research the payment.

 I have received a disconnect notice for being behind on my bill. Can I still pay online and have my payment posted in time?

We would recommend that you make your payment at our general office (1307 Prairie Street) by use of a cash or check. By paying with a check, or by cash, we are able to post the payment to the account immediately and remove you from the disconnect list (Payments of this type must be made prior to the final payment due date listed on the disconnect notice.)

Additionally, you can make a credit card payment online (www.conwaycorp.com) or by phone (1-855-254-3366). Once payment has been made, you will need to contact customer service at 501-450-6000 with your payment confirmation number to re-establish service. The credit card payment must cover the entire past due amount. Additional reconnection fees may apply.

How can I get more information on credit card payments?

If you have any questions, please give us a call at 501-450-6000.

How do I access these services?

Customers should be ready with: 1.) Conway Corporation account number (located on your invoice), 2.) the balance owed on your invoice, and 3.) your credit/debit card or banking information.

  • To access ebill through our secure, third party site, click here. 
  • To access the credit card service, either: call toll free 1-855-254-3366 or click here.
AUTOMATIC BANK DRAFT

This program is for the convenience of our customers who might choose to have their monthly utility bill paid automatically through their bank or Savings and Loan checking/saving account.

If you are interested in this plan, you can download a bank authorization form. Complete the form and send it to us along with a voided check for processing. This authorization will remain in effect until revoked by you.

You will receive a copy of your monthly bill showing each month’s charges and the date the payment will be drafted.

WHY BILLS VARY

The amount of electricity or water you use depends on your living habits, the size of your home or business, the overall effectiveness of your conservation efforts, the number of persons using the electricity or water, and the number and efficiency of the appliances in use.

Weather conditions – both temperature and wind – will also affect your bill as the demand for heating and cooling rises or falls.

Not every bill covers the same number of days. Because of holidays and weekends, some bills may include only 28 days of service; others up to 33 days. This alone can make a big difference especially in very cold or very warm weather.

When you compare your bill with others, please consider all the above factors. If you have any questions about your bill, please contact our business personnel.

SHUT-OFF NOTICES/RE-ESTABLISHING SERVICE

City ordinance requires discontinuance of services if an account is not paid within 30 days.

If payment is not received by the Delinquent After date shown on the customer’s bill, a Notice of Shut-off will be sent listing date of disconnect. If full payment is received before the shut-off date, services will continue uninterrupted.

However, if services are discontinued either for lack of payment or another cause such as tampering, service will be reconnected only upon customer request and only after the reason for discontinuance has been resolved.

A reconnect-fee will be required— the amount determined by such criteria as the number of services being reconnected and the time of day service will be reconnected. All fees must be paid prior to reconnection.

UNDERSTANDING YOUR BILL
  1. Account Number: Write this number on your check when you pay your bill. We will also need your account number if you call or write

  2. Current Billing: The amount you owe for the services provided since last month’s bill.
  3. Amount Now Due: The total amount you owe Conway Corporation
  4. Due After: The last day you can pay and not be subject to penalty charges.
  5. Gross Amount: The amount due if the bill is not paid by the Due After date.
  6. Name and Mailing Address: If this is incorrect, please notify.
  7. Service Location: The address where the meters and any other services listed on the bill are provided.
  8. Service To: Date to which services were provided during the billing period.
  9. Usage Days: Number of days service was provided during the billing period.
  10. Readings - Previous: The meter reading for last month.
  11. Readings - Current: The meter reading for current month.
  12. Quantity: The amount of electricity in kilowatt hours used or the amount of water used in thousands of gallons.
  13. Amount: The charges for each service provided.
  14. Itemized Cable Charges: A per item listing of your current month’s cable fee. Includes basic charge plus any premium channel.

The following terms will appear on your statement only if the apply specifically to you.

K.W.D.: Kilowatt Demand. Applies to nonresidential customers only.

Balance Forward: Amount remaining unpaid from previous bills.

Electric Cut-In/Cut-Seal Charge: A cut-In fee is charged if service is connected after regular business hours or on weekends. A cut-seal charge is administered when a meter seal is cut by someone other than Conway Corporation personnel.

Construction Meter Fee: Fee for installing temporary meters at construction sites.

LEVELIZED BILLING OPTION

Conway Corporation offers to qualifying customers a means to balance their monthly utility expenses. The levelized billing applies only to our electric service. If you think you might benefit from a levelized billing plan, please call or stop by our 1307 Prairie Street location and talk with a business representative.

ESTIMATED BILLING PROCEDURES

Normally meters are read monthly. However, there are times, such as during bad weather, when we may be unable to read your meter. If this occurs, your bill will be estimated.

Estimates are determined by averaging the customer’s previous month’s usage and his/her usage for that same billing period a year ago.

The next month the customer’s meter will be read and the estimated reading subtracted from that reading. The customer will then be billed for the current month’s usage plus (or minus) any difference between the estimated amount and his/her actual usage.

 
     
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