PAYMENT-CREDIT INFORMATION
PAYING YOUR BILL
All bills should be paid at our 1307 Prairie Street location. Bills are due upon receipt. If you pay on or before the Delinquent After date on the bill, you pay only the figure marked Amount Now Due. Payment made after that date should be the gross amount. (City ordinance requires that service be discontinued if payment is not made within 30 days.)
Most customers choose to pay by mail. All statements include a return envelope for payment. If you choose to mail your payment, please send a personal check or money order. Never send cash. Be sure to include the payment stub from your bill.
If you wish to pay in person, the cashier windows and our two drive-thru facilities are open from 8 a.m. to 5 p.m. Monday through Friday. A night depository is available for after hour and weekend use. Please, check or money order only in night depository. No cash.
CREDIT CARD PAYMENTS
Conway Corporation accepts payments by Visa or Mastercard at its business office location.
AUTOMATIC BANK DRAFT
This program is for the convenience of our customers who might choose to have their monthly utility bill paid automatically through their bank or Savings and Loan checking/saving account.
If you are interested in this plan, you can download a bank authorization form. Complete the form and send it to us along with a voided check for processing. This authorization will remain in effect until revoked by you.
You will receive a copy of your monthly bill showing each month’s charges and the date the payment will be drafted.
WHY BILLS VARY
The amount of electricity or water you use depends on your living habits, the size of your home or business, the overall effectiveness of your conservation efforts, the number of persons using the electricity or water, and the number and efficiency of the appliances in use.
Weather conditions – both temperature and wind – will also affect your bill as the demand for heating and cooling rises or falls.
Not every bill covers the same number of days. Because of holidays and weekends, some bills may include only 28 days of service; others up to 33 days. This alone can make a big difference especially in very cold or very warm weather.
When you compare your bill with others, please consider all the above factors. If you have any questions about your bill, please contact our business personnel.
SHUT-OFF NOTICES/RE-ESTABLISHING SERVICE
City ordinance requires discontinuance of services if an account is not paid within 30 days.
If payment is not received by the Delinquent After date shown on the customer’s bill, a Notice of Shut-off will be sent listing date of disconnect. If full payment is received before the shut-off date, services will continue uninterrupted.
However, if services are discontinued either for lack of payment or another cause such as tampering, service will be reconnected only upon customer request and only after the reason for discontinuance has been resolved.
A reconnect-fee will be required— the amount determined by such criteria as the number of services being reconnected and the time of day service will be reconnected. All fees must be paid prior to reconnection.
UNDERSTANDING YOUR BILL
Account Number: Write this number on your check when you pay your bill. We will also need your account number if you call or write
- Current Billing: The amount you owe for the services provided since last month’s bill.
- Amount Now Due: The total amount you owe Conway Corporation
- Due After: The last day you can pay and not be subject to penalty charges.
- Gross Amount: The amount due if the bill is not paid by the Due After date.
- Name and Mailing Address: If this is incorrect, please notify.
- Service Location: The address where the meters and any other services listed on the bill are provided.
- Service To: Date to which services were provided during the billing period.
- Usage Days: Number of days service was provided during the billing period.
- Readings - Previous: The meter reading for last month.
- Readings - Current: The meter reading for current month.
- Quantity: The amount of electricity in kilowatt hours used or the amount of water used in thousands of gallons.
- Amount: The charges for each service provided.
- Itemized Cable Charges: A per item listing of your current month’s cable fee. Includes basic charge plus any premium channel.
The following terms will appear on your statement only if the apply specifically to you.
K.W.D.: Kilowatt Demand. Applies to nonresidential customers only.
Balance Forward: Amount remaining unpaid from previous bills.
Electric Cut-In/Cut-Seal Charge: A cut-In fee is charged if service is connected after regular business hours or on weekends. A cut-seal charge is administered when a meter seal is cut by someone other than Conway Corporation personnel.
Construction Meter Fee: Fee for installing temporary meters at construction sites.
LEVELIZED BILLING OPTION
Conway Corporation offers to qualifying customers a means to balance their monthly utility expenses. The levelized billing applies only to our electric service. If you think you might benefit from a levelized billing plan, please call or stop by our 1307 Prairie Street location and talk with a business representative.
ESTIMATED BILLING PROCEDURES
Normally meters are read monthly. However, there are times, such as during bad weather, when we may be unable to read your meter. If this occurs, your bill will be estimated.
Estimates are determined by averaging the customer’s previous month’s usage and his/her usage for that same billing period a year ago.
The next month the customer’s meter will be read and the estimated reading subtracted from that reading. The customer will then be billed for the current month’s usage plus (or minus) any difference between the estimated amount and his/her actual usage.