Cable FAQ
Internet FAQ
Electric FAQ
Water FAQ
Wastewater FAQ
GENERAL INFORMATION FAQ
Following are a few simple answers to general questions about Conway Corporation and its services.
If your question is not on this list, or is not answered in enough detail, you may want to check the FAQ section for the particular service where you have question. Please feel free to contact us by phone at 501-450-6000 or by e-mail at comments@conwaycorp.net
Q: Who is Conway Corporation?
A: Conway Corporation operates the city-owned electric, water, wastewater, cable internet and cable television utility services for the citizens of Conway. We have been a part of the Conway community since 1929 when the Conway City Council first franchised the corporation to operate the city's electric light plant. (The water department was placed under Conway Corporation's operation in 1930. The wastewater was added in 1957 and the cable system in 1980.)
Q: How do I establish service with Conway Corporation?
A: Accounts may be opened or changed between 8 a.m. and 5 p.m., Monday through Friday (except holidays) by visiting Conway Corporation’s General Office located at 1307 Prairie Street in downtown Conway. New customers are required to come in and complete an “Application for Service.”
In addition to the application:
- $150.00 deposit for residential customers due at the time of application.
- Proof of identification. Two (2) forms of identification. Conway Corporation prefers a picture I.D. (drivers license) and a social security card. A Conway Corporation customer is required to be at least 18 years of age.
- A lease/rental agreement from the property owner/management stating the physical address where services are to be connected (street address and apartment number). If for some reason the address/apartment changes after the information has been provided, it is the customer’s responsibility to contact Conway Corporation to avoid any disruption of services or additional charges.
Q: What is the cost of establishing service?
A: If you have not already established a good credit history with us or your last utility provider, a deposit will be required before any service can be connected. The deposit amount is determined by your status as a residential or commercial customer. The standard deposit for residential customers is $150. The deposit will be held as security for payment of any service provided or billed by Conway Corporation. Deposits are refunded after final bill settlement for all accounts or upon completion of 12 consecutive months of good credit performance at which time the deposit is applied to the customer account.
Q: Who do I notify if my trash or recycling has not been picked up?
A: Notify the City of Conway Sanitation Department. Conway Corporation provides billing services for the City of Conway sanitation department, but does not handle trash/recycling collection. The city of Conway Sanitation Department can be reached at 450-6155 or the recycling hotline at 450-6162. Their web site is: http://www.conwaysanitation.com.
Q: Where do I send my payment?
A: Most customers choose to pay by mail. All statements include a return envelope for payment. If you choose to mail your payment, please send a personal check or money order. Never send cash. Be sure to include the payment stub from your bill. If you wish to pay in person, the cashier windows and our two drive-thru facilities are open from 8 a.m. to 5 p.m. Monday through Friday at our 1307 Prairie Street location. A night depository is available for after-hour and weekend use. Please, check or money order only in night depository. No cash.
Q: Can I pay by Credit Card?
A: Conway Corporation accepts payments by Visa or Mastercard at its business office location.
Q: Can I have my account set-up for automatic draft?
A: Yes. If you are interested in this plan, you should contact our business office to receive a bank authorization form. Complete the form and send it to us for processing. This authorization will remain in effect until revoked by you. You will receive a copy of your monthly bill showing each month’s charges and the date the payment will be drafted.
Q: Can I pay my bill online?
A: Online Bill Pay is currently not available. However, many customers do pay their bill online through their bank. By paying online with their bank, the customer logs on to their bank website, enters the bill they want paid, when it should be paid, and the amount. The payment is deposited directly into Conway Corporation’s bank account as an ACH transaction, and Conway Corporation is notified via email of the customer’s payment.