PAYMENT INFORMATION FAQ
Following are a few simple answers to questions about Conway Corporation's eBill and online bill pay services. If your question is not on this list, or is not answered in enough detail, please feel free to contact us by phone at 501-450-6000 or by e-mail at comments@conwaycorp.net. You can also refer to the Payment/Credit Information page of our website by clicking here.
What do I need to enroll in ebill?
To enroll, you will need your account number and your last invoice amount.
How will I receive my statement?
Your statement will be emailed to you at the email address you provide when enrolling. A paper bill will no longer be delivered through the U.S. Postal Service.
Can I get a paper copy of my billing statement?
Yes. You can print your bill by login on to eBill. Go to MY BILLS and select the statement you would like to print, and click view. This will open a PDF version of the statement that can be printed.
How do I view my bill details and bill inserts?
When you receive your statement by email, click on the link and login to your eBill account. You will be able open and view your statement and any attachments.
I am unable to view or print my bill.
Go to the downloads section of our website by clicking here. Look for the "Download Acrobat Reader" link under Utilities. Once you have downloaded Acrobat, open the PDF file to view your statement.
I have signed up for eBill but I am not receiving my bill online.
- Check your "Junk Mail" folder to make sure that the bill is not being sorted to this folder. You may need to add the statement to your safe sender list.
- If you are using webmail, please make sure that your mailbox is not full.
- Contact Conway Corporation's customer service department to verify that the email address where the statement is being sent is correct.
I cannot remember my password?
Go to the eBill link and select the “forgot password” option. You will receive a new password via email. (Passwords are case sensitive.) Use the new password to log on and go to MY PROFILE and change the password. If you have attempted unsuccessfully to login more than three times you will be locked out, and will have to contact customer service for access.
Can I enroll multiple accounts?
Yes. Once you have enrolled and set up your account you can go to “MY PROFILE” and select to add bill accounts. You will need the account number and the total amount due of the most recent invoice for each additional account.
What are my options for payment once I have enrolled in eBill?
Enrolling in eBill does not require that payment has to be made online. You can have your statement sent to you by email and continue to pay by mail, in person or automatic bank draft.
Online Payment Options:
- Pay each month using your bank account (Free with eBill)
- Sign up for monthly Auto Pay (Free with eBill)
- Pay by credit/debit card or electronic check (Paymentus Corporation, a third party automated payment service, accepts Visa or MasterCard. Paymentus will charge a service fee for each transaction.)
Other Payment Options:
- Automatic Bank Draft (If you are interested in this plan, you can download a bank authorization form. Complete the form and send it to us along with a voided check for processing.
- Mail-in
- In office payment
- Check-Free
What about late payment and extended due dates?
If you are unable to pay your bill on time, please call us at 501-450-6000. The same late payment charges and extended due date policies apply to all payment types, regardless of the bill delivery method.
When paying with eBill, can I choose a date other than the due date?
Yes. Payment can be scheduled before or after the due date. If payment is scheduled after the due date the account is subject for penalty and/or possible termination of services.
Can I pay an amount other than the total amount due?
Yes. You are responsible to pay all charges on your account when they are due. You can however change the amount of the payment when making a onetime payment. Go to MY BILLS and select to PAY then you can override the amount to be paid. Any amount that is not paid when due is considered to be past due, and is subject to late fees and may result in other penalties such as termination of services.
How do I check or change the status of my payment?
This depends on how the payment is made:
- If payment is made through the Ebill site then you can go to MY PAYMENTS and check the payment. If a payment has a status of “scheduled” you have the option to view or cancel the payment. Once the payment is posted then you can only view the payment.
- If payment is made using any other option other than Ebill then to verify a payment one would have to contact customer service at 501-450-6000.
- You can only see payments online if they are made through the Ebill site.
What should I do if I transfer my service to another location?
Your new account will not be automatically enrolled in Ebill when you transfer service. You will need to add the new account by going to ADD BILL ACCOUNTS from MY PROFILE. You will need your new account number and the invoice amount from your new account.
Can I change my profile information after I first sign up?
Yes. Go to My Profile and here you can change the email address and password.
My payment is coming out of the wrong account, how do I correct?
From MY PAYMENTS go to MY PAYMENT ACCOUNTS and you can edit or delete.
How do I remove my account from Ebill?
To cancel Ebill you would need to contact Conway Corporation office personnel by phone at 501-450-6000, in person or email us at comments@conwaycorp.com.
I currently am on Automatic Bank Draft do I need to enroll in Auto Pay on Ebill?
No. If you are currently on automatic bank draft and enroll in Ebill to receive your statement electronically do not enroll in the auto pay because this will draft your account twice.
I have enrolled in Auto Pay on eBill will it pay my current bill?
Automatic payments will only pay future statements. Currently uploaded invoices will not be paid at time of automatic payment instruction.
I did not receive a confirmation number for my payment how can I receive confirmation?
To receive confirmation of a scheduled payment or a posted payment you may choose to receive an email once this has been completed. To receive additional emails from MY PROFILE go to My Email Notifications and choose which emails you would like to receive.