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GENERAL INFORMATION FAQ

Following are a few simple answers to general questions about Conway Corporation and its services.
If your question is not on this list, or is not answered in enough detail, you may want to check the FAQ section for the particular service where you have questions. Please feel free to contact us by phone at 501-450-6000 or by e-mail at comments@conwaycorp.net

Q: Who is Conway Corporation?
A: Conway Corporation operates the city-owned electric, water, wastewater, cable internet and cable television utility services for the citizens of Conway. We have been a part of the Conway community since 1929 when the Conway City Council first franchised the corporation to operate the city's electric light plant. (The water department was placed under Conway Corporation's operation in 1930. The wastewater was added in 1957 and the cable system in 1980.)

Q: How do I establish service with Conway Corporation?
A: Accounts may be opened or changed between 8 a.m. and 5 p.m., Monday through Friday (except holidays) by visiting Conway Corporation’s General Office located at 1307 Prairie Street in downtown Conway. New customers are required to come in and complete an “Application for Service.”

In addition to the application:

  1. $150.00 deposit for residential customers due at the time of application.
  2. Proof of identification. Two (2) forms of identification. Conway Corporation prefers a picture I.D. (driver's license) and a social security card. A Conway Corporation customer is required to be at least 18 years of age.
  3. A lease/rental agreement from the property owner/management stating the physical address where services are to be connected (street address and apartment number). If for some reason the address/apartment changes after the information has been provided, it is the customer’s responsibility to contact Conway Corporation to avoid any disruption of services or additional charges.

Q: What is the cost of establishing service?
A: If you have not already established a good credit history with us or your last utility provider, a deposit will be required before any service can be connected. The deposit amount is determined by your status as a residential or commercial customer. The standard deposit for residential customers is $150. The deposit will be held as security for payment of any service provided or billed by Conway Corporation. Deposits are refunded after final bill settlement for all accounts or upon completion of 12 consecutive months of good credit performance at which time the deposit is applied to the customer account.

Q: Who do I notify if my trash or recycling has not been picked up?
A: Notify the City of Conway Sanitation Department. Conway Corporation provides billing services for the City of Conway sanitation department, but does not handle trash/recycling collection. The city of Conway Sanitation Department can be reached at 501-450-6155 or the recycling hotline at 501-450-6162. Their web site is: http://www.conwaysanitation.com.

Q: Where do I send my payment?
A: Conway Corporation customers can receive their monthly invoices by eBill. eBilling allows you to view and pay your bill online. To enroll, you will need your account number and your last invoice amount. Plus, you can choose to set up your account to pay from your checking account. To enroll for eBill through our secure, third party site, click here.

For those, who choose to mail their payment, a return envelope is included with all monthly invoices. Please, send a personal check or money order. Never send cash. Be sure to include the payment stub from your invoice. If you wish to pay in person, the cashier windows and our two drive-thru facilities are open from 8 a.m. to 5 p.m. Monday through Friday at our 1307 Prairie Street location. A night depository is available for after-hour and weekend use. Please, check or money order only in night depository. No cash.

If you have additional questions about eBill, please go to our eBill FAQ.

Q: Can I pay by Credit Card?
A: Yes. Conway Corporation offers a payment option for customers interested in paying their bill by electronic check or debit or credit card. Bill Trust Corporation, a third party automated payment service, accepts Visa or MasterCard. Bill Trust will charge a service fee for each transaction. For more information or to make a payment through this service, click here for Residential or Business.

Please note, if your account is subject to disconnect or has been disconnected for non-payment, you will need to contact our customer service at 501-450-6000 with your payment confirmation number. Additional reconnection fees may apply.

Q: Can I have my account set-up for automatic draft?
A: Yes. If you are interested in this plan, you should complete a bank authorization form. Complete the form and send it to us for processing. This authorization will remain in effect until revoked by you. You will receive a copy of your monthly bill showing each month’s charges and the date the payment will be drafted.

Q: Can I pay my bill online?
A: Yes. Conway Corporation customers can now receive their monthly invoices by eBill. eBilling allows you to view and pay your bill online. To enroll, you will need your account number and your last invoice amount. Plus, you can choose to set up your account to pay from your checking account. To enroll for eBill through our secure, third party site, click here.

Customers may also choose to pay their bill online through their bank service. To pay online through their bank, the customer logs on to their bank website, enters the bill they want paid, when it should be paid, and the amount. The payment is deposited directly into Conway Corporation’s bank account as an ACH transaction, and Conway Corporation is notified via email of the customer’s payment.

 
     
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