FAQ
Q. Does Conway Corporation trim trees away from the power lines, and is there a charge for this service?
A. As a free service to our customers, Conway Corporation contracts several tree trimming companies to keep trees from growing into the power line right-of-way. We also will remove any limbs or branches that are touching or have fallen on our lines.
Q. Does Conway Corporation repair street lights?
A. Yes, we will need to know either the closest address or intersection to the street light so our crews can find and repair it in a timely manner.
Q. Does Conway Corporation offer any night lights?
A. Yes, we offer both a residential size light and several commercial size flood lights to provide added security to your home or business. We attach the light to an existing power pole and angle it to suit your preference. If you do not have an existing pole on the property we can install a pole to mount the light on but there will be an additional monthly fee. A $50 per light installation fee will be charged on all outdoor lights.
LIGHT
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Existing pole
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New pole
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150-watt high pressure sodium lamp PER MONTH
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$6.95
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$11.95
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400-watt high pressure sodium lamp PER MONTH
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$18.00
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$23.00
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1000-watt high pressure sodium lamp PER MONTH
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$32.50
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$37.50
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For any type of outdoor lights adopted for use by Conway Corporation after the passage of this ordinance, Conway Corporation shall adopt rates for such lights. The rate for such services shall not be less than the associated variable costs.
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Q. What if I need my power temporarily disconnected for repairs to my house?
A. We prefer you call us at least a day in advance to schedule a temporary disconnect for repairs. We perform temporary shut-offs for repairs Monday through Friday 8 am to 5 pm. If it is an emergency situation we do have someone available 24 hours a day.
Q. The light bulbs in my house have been blowing out a lot lately, so seem to be dimming and brightening, what does that mean?
A. This could be an indication of a voltage problem. We can have a member of our electric dept check the lines to your house and the voltage at your electric meter. If there is a problem on our side of the meter we will repair it or we’ll let you know if you need an electrician instead.
Q. What is the Power Cost Adjustment item on my electric bill?
A. The Cost of Power Adjustment is a seperate line item on the Conway Corporation electric bill which reflects the increases/decreases in the cost of power from our 2-percent ownership in generating plants in Arkansas and the power that we buy on the wholesale power supply market.
A number of factors affect the cost of power: weather, demand, oil and gas prices and the cost to transport fuel, among other items. Like other utilities, Conway Corporation establishes retail rates to recover the cost of provided electric service to our customers. These costs include: wages, materials, supplies and wholesale power purchases. Our retail rates do not fluctuate and a base power cost of $.032 per kWh is included in our rates. If our true power costs exceed $.032, the incremental increase is passed on to our customers; Conway Corporation does not make a profit on this charge it is a pass through. On the other hand, if our true power costs are less than $.032, customers will see a credit on their bill.