FAQ
Frequently Asked Questions
Will I still be listed in the phone book?
Yes. Your directory listing can be Listed, Non-Listed, or Non-Published.
Can the service be used with a home alarm system?
If you have a home alarm system that connects through a current home telephone line, you must contact your alarm system service provider to determine whether your alarm system can be used with our voice services. Further, we do not recommend that you attempt to modify the wiring for your alarm system, and recommend that you contact your alarm system service provider to perform any modifications.
Can a ringmaster number transfer?
No, the ringmaster number must be converted to a regular phone line before it can be transferred.
Will I be able to make E911 calls in case of an emergency? All of our customers have access to Enhanced VoIP 911 (E911) service. (See Conway Corporation’s terms of service for additional information on our E911 dialing.) With E911 service, when you dial 911, your telephone number and registered address may be sent to the local emergency center assigned to your location. Emergency operators may have access to the information they need to send help and call you back if necessary. Neither Conway Corporation nor its network carriers have control over emergency operators nor can we guarantee that a 911 call will be routed to the correct operator. E911 calls may not be completed due to (i) failure of network power backup systems or the MTA internal backup system during a power failure or disruption, (ii) service outages due to Internet outage or suspension or disconnection of broadband service or ISP service. Service outages, suspensions or disconnections of your broadband service will prevent all Service, including 911 Dialing, from functioning, (iii) service outage due to disconnection of your account, (iv) service outages due to ISP or Broadband provider blocking of ports, or (v) other acts.
Do I need to test E911 dialing after setup?
No. Calling E911 when it is not an emergency could create unnecessary legal issues for you.
What is LNP?
LNP stands for Local Number Portability. Not too long ago, it was difficult to keep the same phone number if you switched phone companies. Now, regulations have been put in place to require the former companies to do everything possible to allow subscribers to take the number with them to their new telephone provider.
What happens if a number cannot be transferred?
If for some reason we are unable to transfer an existing number, you will need to keep the temporary number that was assigned. The temporary number will become the permanent number.
What is the maximum length of a voicemail message?
The voice mailbox allows up to a total of 10 minutes of voice messages. Once the mailbox gets to 10 minutes, all new messages will be blocked.
If I add someone to my call block list, what will the blocked caller hear when they call me?
A busy signal.
Can calls be erased from the call log?
Calls are archived for 3 months and then they are deleted.
Can I send or receive faxes?
FAX machines and modems may occasionally not work reliably over the VoIP network, especially when a customer is using an older FAX device. For troubleshooting information call Customer Service.
What is the cause of choppy calls, and is there anything that can be done to fix this?
Choppy calls are usually caused by high latency or packet loss. High latency is when it takes too long for the data to be transmitted over the Internet connection. Packet loss is when information is lost over the Internet connection. Either symptom can be caused by ISP problems, Internet congestion, or heavy bandwidth usage, such as online gaming or file sharing. You can determine if there is any problem by using any number of Internet speed tests.