FREQUENTLY ASKED QUESTIONS
Below are a few simple answers to questions that could arise while researching Conway Corporation Internet Service. If your question is not on this list, or is not answered in enough detail, please feel free to contact us by phone at 501-450-6006 or by e-mail at support@conwaycorp.net
FUTURE CUSTOMER
What is Conway Corporation's high speed Internet service?
Conway Corporation's high speed Internet service is a blazingly fast online service brought to your home through the existing cable television infrastructure. Using the latest technology, Conway Corporation is able to deliver a rich Internet experience to your home computer for unlimited hours of enjoyment.
What is required to use Conway Corporation's high speed Internet?
All users are required to have the following:
- An active cable TV outlet within 5 feet of your computer.
- A properly installed and configured 10/100Mb Ethernet adapter.
- TCP/IP protocol services properly installed and configured.
The following will function with Conway Corporation's high speed Internet, however they will reduce or eliminate Conway Corporation's ability to provide support.
- A non Microsoft based operating system.
- A software or hardware based proxy or firewall server.
- Cable splitters.
- Routers, Switches and hubs.
What distinguishes Conway Corporation's high speed Internet service from other online services?
Conway Corporation uses advanced, cutting-edge cable modem technology as its platform, enabling it to deliver multimedia and interactive applications at incredible speeds. In addition, it has cohesively packaged content which is informative and useful to citizens in the Conway, Arkansas area.
To support Conway Corporation's high speed Internet customers, technical support is available via both telephone and e-mail. Support is available from 8 a.m. through 9 p.m. Monday through Friday and from 9 a.m. through 9 p.m. on Saturday and Sunday. E-mails are answered as soon as possible, usually within a 24 hour period on weekdays.
How does Conway Corporation's high speed Internet service work?
Instead of a computer modem hooked up to a local phone line, you will be provided with a high-speed cable modem that links your computer to the cable fiber-optic/coaxial network and Regional Data Center. You can access local news, entertainment information and other local content from various computer servers throughout your local area. These servers also provide a gateway for connection to the Internet, at very high speeds.
Is Conway Corporation's high speed Internet service like DSL?
Conway Corporation's high speed Internet service and DSL are both broadband technologies. There are many differences between them, however. DSL is a telephone modem technology that runs through traditional copper wiring. Figuring out if DSL is available to you can be complex because even if an area is DSL-ready, your house or phone line may not be. Conway Corporation utilizes cable modem technology and is available to you if your home is within the Conway Corporation cable television area. Conway Corporation provides all the high-speed technology that delivers our comprehensive programming as well as a direct connection to the Internet. Since DSL only provides your connection, to get to the Internet you also have to find, and pay for, an ISP. Also there can be some risk with DSL - to get the lowest price for the service you must agree to lock yourself into a long-term contract even before you have seen how the service will perform.
Does Conway Corporation's high speed Internet service require a phone line?
No. Conway Corporation's high speed Internet service is delivered over the cable television network. The computer connects to this network using a high-speed cable modem. Phone lines are not used at all; therefore, you will never miss that important call! No busy signals to deal with!
Does Conway Corporation's high speed Internet service connect to the television?
No. Conway Corporation provides a high-speed data connection to the computer, all through the cable lines that already run into the home.
Can users watch television while using Conway Corporation's high speed Internet service?
Absolutely. Conway Corporation's high speed Internet service sends data to and receives data from your computer using a group of cable frequencies that aren't used for television signals. As well, multiple TV's and computers can be served off of the same cable line. This means that you can watch your favorite t.v. show and use the Internet at the same time!
How can I get help?
Many help resources are available to Conway Corporation's high speed Internet customers:
- Web-based Help and Member Services where you can find FAQs, How-To Tutorials, Network Status, a Internet speed tester, etc.
- Technical E-mail Support where you can get answers in hours not days.
- Technical Telephone Support where you can speak directly to a Technical Support representative.
The DSL companies say that cable modems are shared and will slow down when too many people in my neighborhood come online. Is that true?
What the DSL companies want you to believe is that cable modems will slow down when more users come online and that DSL does not slow down because it is dedicated , not shared. One DSL provider even built a series of marketing campaigns around this message. However, the DSL provider was instructed by a court of law to stop running the campaign because the message was not true. It is not true because a properly designed and managed cable modem system (such as Conway Corporation's) accommodates the popularity of the service.
There are two other things you should know about DSL and speed. The first is that DSL slows down the further you live from their facilities. The second is that DSL's dedicated connection is only for the short distance between your home and their facilities. From that point on, it is pooled with all other traffic. The truth is, ALL Internet technologies are shared, including DSL, and no one can guarantee or control speed, due to variables inherent to the Internet. However, it is one of Conway Corporation's major priorities to take all the appropriate steps regarding design, management and capacity that maintain a high-quality, high-speed online experience for our subscribers.
How does Conway Corporation's high speed Internet service connect to a computer?
The Internet signal, carried over the cable line coming into your home, is routed through a cable modem, then to the computer through a 10BaseT or 100BaseT Ethernet connection.
How does Conway Corporation's high speed Internet service connect to a computer?
The Internet signal, carried over the cable line coming into your home, is routed through a cable modem, then to the computer through a 10BaseT or 100BaseT Ethernet connection.
Can I Assign my own email address? Can I e-mail someone locally? Nationally? How many e-mail accounts can I have?
The cable system may set your initial e-mail address (domain and user name). If you set up additional accounts, you may be able to select those user names. All Conway Corporation Internet customers are allowed up to four free e-mail accounts. Additional accounts may be requested for a fee. Please contact technical support for e-mail account creation. With Conway Corporation's high speed Internet service you can receive and send e-mail to anyone, anywhere.