Coronavirus (COVID-19)

Conway Corp takes the health, safety and security of our employees, customers and our community very seriously. We are closely monitoring the COVID-19 situation and will post updates here.

 

7/16/2020 UPDATE

Due to a rise in COVID-19 cases in Arkansas, our Customer Care Center remains closed to the public for the safety of our community and staff. Customers can still make payments with cash via our drive-thru during regular business hours or with a check via our after-hours payment drop box. We also have multiple online and phone payment options available here. As always, our customer care team is ready to help by calling 501-450-6000.

We are closely monitoring cases in our area, but we are continuing to provide residential and business installations and onsite support for telecom services. In order to keep our community healthy, we are asking all customers the following screening questions before an appointment is made:

  • Have you been diagnosed with or suspected of having COVID-19?
  • Do you have signs or symptoms of a respiratory infection, such as fever, cough, shortness of breath or sore throat?
  • In the last 14 days, has anyone in the home had contact with someone with a confirmed diagnosis of COVID19, or under investigation for COVID-19, or are ill with respiratory illness?
  • In the last 14 days, has anyone in the home traveled to an area with COVID-19 outbreaks as defined by the CDC? Current hot spots include Florida, Arizona, Texas and California. A complete list can be found here: https://www.cdc.gov/coronavirus/2019-ncov/travelers/index.html

If the answer to any of these questions is yes, we are unable to schedule an appointment at this time. We will continue to offer support over the phone and deliver equipment for self-installation.

Powering this community is what we do. You rely on us for reliable electric, water, wastewater and telecom services. With all the uncertainty surrounding COVID-19, we want to assure you we are doing everything necessary to continue providing the vital services our community depends on every day.


5/18/2020 UPDATE

We understand many of our customers are experiencing financial hardship related to the COVID-19 pandemic. To support customers who are economically impacted, Conway Corp temporarily suspended disconnects of utility and telecom services until June 1, 2020.

If your account is past due, we encourage you to contact us at 501-450-6000 to make payment arrangements and avoid accruing a large overdue balance or possible service interruption.   

For the safety of our community and staff, our Customer Care Center remains closed to the public. Customers can still make payments with cash via our drive-thru during regular business hours or with a check in our after-hours payment drop box. We also have multiple online and phone payment options available here.

At the center of our company’s mission is a commitment to our community, and it’s something we take seriously in good times and bad. Powering this community is what we do. You rely on us for electric, water, wastewater and telecom services. With all the uncertainty surrounding COVID-19, we want to assure you we will continue to provide the vital services you depend on every day.

As always, our customer care team is ready to help at 501-450-6000. Please contact one of our account managers if you need assistance scheduling a payment or to set up a payment plan.


3/17/2020 UPDATE

In response to COVID-19, we are focusing on what is most important: our customers, our employees and our commitment to provide electric, water, wastewater and telecom services.

To help keep this focus, we are implementing several proactive measures including closing our facilities to the public. Beginning Wednesday, March 18, our customer care center will be closed to customers until further notice. These are unprecedented steps, but the evolving situation demands we respond proactively to protect our communities and our critical facilities.

In addition, we are suspending residential and business installs for telecom services. We will offer support over the phone and deliver equipment for self-installation, but we are temporarily not entering homes or businesses to help keep our community healthy.

We will continue to be available via phone for support, and our drive-thru will remain open. If you usually visit our downtown office to pay your bill, please utilize the drive-thru or payment dropbox. In addition, we have multiple online and phone options. As always, our customer care team is ready to help at 450-6000.

Powering this community is what we do. You rely on us for reliable electric, water, wastewater and telecom services. With all the uncertainty surrounding COVID-19, we want to assure you we are doing everything necessary to continue providing the vital services our community depends on every day.


3/16/2020 UPDATE

Our leadership team is in constant contact with elected, health and industry officials while closely monitoring the ongoing COVID-19 situation.

Our number one priority remains protecting our customers and employees while continuing to provide electric, water and telecom services to the community.

In order to minimize the impact on our operations and protect our workforce, we are implementing the updated operations procedures effective immediately:

  • We are asking customers to self-install equipment as much as possible during this time. Our cable technicians will drop off equipment at your home, and our customer care representatives are available to help walk you through installation by calling 450-6000. In the event a technician needs to enter your home, we are asking screening questions to help keep our employees and other customers safe.

  • We are temporarily suspending disconnects of utility and telecom services for nonpayment. We understand the financial impact COVID-19 can have on our community, and we are dedicated to supporting our customers and employees during this time. We are also asking customers to take advantage of the numerous online and phone payment options we have available. Customers can also utilize our drive-thru or after-hours payment dropbox.

  • We are temporarily suspending residential and commercial energy audits. Audits will resume when the state-of-emergency has been lifted by the governor.

  • We are minimizing employee interactions with each other and the public. We have employees teleworking, and crews are reporting directly to job sites rather than congregating at our operations building. We are only allowing essential personnel in our water and wastewater treatment plants as well as our operations and engineering building. We are practicing social distancing and have asked our employees to restrict out-of-state travel at this time.

In addition, we understand many of our customers are currently working from home and our schools and universities are asking students to complete coursework online as well. Our technology team has prepared for an increase in internet usage and is constantly monitoring our broadband capacity to handle our customers’ needs. We do not anticipate any problems with our broadband service.


3/13/2020 UPDATE

The health, safety and well-being of our customers, our employees and our community is of paramount concern. We are closely monitoring Coronavirus Disease 2019, and we continue to follow the latest guidelines on preparation and prevention from the Centers for Disease Control and Prevention (CDC) as well as the Arkansas Department of Health.

Safety is our top priority, but we are also dedicated to ensuring the safe and reliable supply of electricity, water and telecommunications services.

Conway Corp has a strong track record of preparing for many kinds of emergencies that could impact our ability to serve our community including natural disasters like the recent Arkansas River flooding. We constantly plan for all scenarios, and we are working closely with government and industry agencies to mitigate concerns surrounding COVID-19 while maintaining service for our customers.

WHAT YOU SHOULD KNOW

In response to the recently confirmed cases of COVID-19 in Arkansas, we have been preparing by:

  • Increasing hygiene measures in our facilities based on CDC recommendations;
  • Planning for non-essential employees to telework if necessary;
  • Planning for sheltering in-place as appropriate at critical facilities;
  • Assessing inventory of critical materials;
  • Instituting travel restrictions based on CDC recommendations;
  • Asking our employees to practice social distancing.

At this time, our workforce has not been impacted, and we do not expect any disruption of essential services due to COVID-19. Our team continues to be Always On – planning and preparing for multiple scenarios while still handling day-to-day needs quickly and efficiently 24 hours a day, seven days a week.

WHAT YOU SHOULD DO

We are here to serve you, and in an effort to reduce the risk of contracting or transmitting the virus, we are asking customers to use our many online and telephone options rather than doing business in person at our customer care center.

Some alternatives to consider:

  • Pay your bill online at ConwayCorp.com or with the myConwayCorp app;
  • Pay your bill over the phone at 450-6000 or at our after-hours payment drop box at 650 Locust Ave;
  • Call us at 450-6000 or email comments@conwaycorp.net for other business needs.

We understand the financial impact COVID-19 can have on our community, and we are dedicated to supporting our customers and employees during this time. We are temporarily suspending disconnects of utility and telecom services as we continue to monitor the situation.  

At the center of our company’s mission is a commitment to our community, and it’s something we take seriously in good times and bad. Our first priority is keeping Conway Corp customers and employees safe and well-informed while minimizing the potential spread of the coronavirus. We have devoted significant resources to protect against possible adverse impacts, and we will continue working hard to provide you the level of service you have come to expect from Conway Corp.