Blog & News from Conway Corporation
Today is December 16, 2018

Cable techs recognized for excellent service

Ten Conway Corp cable employees were recently recognized for excellent service at the 2018 Mid-America Cable Show.

CATV Training/Special Projects Coordinator Tommy Nolen was recognized with the Extra Mile Master Performance CSE award.

Extra Mile Awards are presented to individuals whose customer service resolution goes above and beyond the responsibility of their normal job duties.

Business Class Services Specialist James Buggs, Senior Installer Robert McCray, Senior Installer Technician Jeff Meredith and Broadband Premises Technician Andrew Nelson were recognized with Master Performance CSE awards in service.

Master Performance awards recognize exceptional support with outstanding skills that far exceed position requirements.

Broadband Distribution Specialist Jason Fleming, Broadband Premises Technician Corey Free, Installer Blake Jones and Broadband Premises Technicians Aaron Julian and Aaron Reynolds were recognized with Superior Performance CSE awards in the area of service.

Superior Performance awards recognize individuals with skills that are considerably above industry competency.

The Customer Service Excellence Award program was established by the Mid-America Cable Association in 1986 to recognize and award customer care professional excellence in the cable television industry.

MACA was formed in 1958 to help telecomm providers promote technical and customer service excellence and includes operators in Arkansas, Iowa, Kansas, Missouri, Nebraska, Oklahoma and Texas. 

Cable Department employees Blake Jones, Andrew Nelson, Tommy Nolen, Robert McCray, Aaron Julian, James Buggs, Jason Fleming and Corey Free with their Customer Service Excellence Awards from the Mid-America Cable Association.  
 
Blog & News from Conway Corporation
Today is December 16, 2018

Celebrate the holidays energy smart

The winter holidays are a time for delicious food and festive fun shared with cherished company, but your energy use can rise considerably with all the extra decorating and entertaining shared with family and friends.

While today’s new household appliances use nearly 50 percent less energy than those built just a decade ago, they’re worked overtime during the holidays which can add to your utility bill. Americans spend more than $65 billion a year on holiday gifts, but thankfully it’s easier to keep your added holiday energy costs to a minimum with just a few simple tips.

Cooking Tips

  • The turkey is traditionally stuffed early in the morning and roasted for hours. Since it's a long, slow cook, there's no need to preheat your oven – even when the recipe suggests it. This also holds true for a holiday ham. In fact, unless you're baking breads or pastries, you may not need to preheat the oven at all.
  • Don't open the oven door to take a peek at what's cooking inside. Instead, turn on the oven light and check the cooking status through the oven window. Opening the door for even a few seconds lowers the temperature inside by as much as 25 degrees which increases cooking time and wastes energy.
  • If you use glass or ceramic pans, try turning your oven down by 25 degrees. Your dish will cook just as quickly.
  • When cooking on top of your range, match the size of the pan to the heating element. More heat will get to the pan and less will be lost to the surrounding air. Believe it or not, a six-inch pan on an eight-inch burner will waste more than 40 percent of the energy.
  • Clean burners and reflectors provide better heating, while saving energy. If you need new reflectors, buy quality ones. The best on the market can save as much as one-third of the energy used when cooking on top of the stove.
  • Don't overlook the other cooking appliances during the holidays. Fast and efficient microwave ovens use around 50 percent less energy than conventional ovens, and they don't heat up your kitchen. Consider using them to bake yams, steam your favorite fresh vegetables or heat up leftover turkey and gravy for a midnight snack.
  • Use your slow cooker. For about 17 cents worth of electricity, you can prepare an entire meal.

Cleaning & Household Tips

  • A load of dishes cleaned in a dishwasher requires 37 percent less water than washing dishes by hand. However, if you fill the wash and rinse basins instead of letting the water run, you'll use half as much water as a dishwasher after your holiday party.
  • If you opt to use the dishwasher, wash full loads only. If you must rinse your dishes before loading them, use only cold water so you're not running up your energy bill by heating water unnecessarily.
  • Use the energy-saving cycles whenever possible. Dishwashers that feature air power or overnight dry settings can save up to 10 percent of your dishwashing energy costs.
  • Store extra beverages outside or in a cold garage during the winter to save on the energy required to power a second refrigerator.
  • Consider unplugging your Christmas lights or other electronic decorations and devices during the daytime or if you’re traveling for the holidays. In the average home, nearly 75 percent of the energy used to power electronics is consumed while they are turned off but still plugged in.
  • When it comes time to buy gifts for your friends and family, opt for Energy Star certified electronics which use up to 60 percent less electricity than their non-certified counterparts. In addition, laptop computers require 50 to 80 percent less power than a desktop computer.

Decorating Tips

  • Consider buying miniature lights which use about 70 percent less energy and last much longer than the larger bulbs. If you prefer larger lights, switch to 5-watt bulbs, which use about 30 percent less energy than 7-10 watt bulbs. A 100-bulb strand of miniature lights will cost the typical residential customer $13.50 a month versus the $33.75 it cost to operate traditional bulbs.
  • Want something new or different? Look for LED holiday bulbs – they’re shatterproof, shock resistant, safe to touch and won’t burn your hands. Plus, they save up to 80 to 90 percent of your energy costs and can last up to 20 years. Ten sets of 100 LED bulbs cost the typical residential customer only $1.35 per month to operate.
  • Plug your indoor and outdoor lighting displays into a timer set to run during the earlier evening hours. This will also remove the burden of turning lights on and off or accidentally leaving them on and running up your electric bill unnecessarily.
  • Rather than adding more lights to your tree, try enhancing the existing lighting with tinsel, mirrored ornaments and other reflective ornaments. Also, consider decorating your home with fewer lights and using more decorations that don’t use energy like wreaths or poinsettias.

Saving energy is a habit you should practice all year long, and the holidays are a great time to start. Just simply being aware of your energy usage can help you save energy and money. You can even make a New Year’s resolution that’s good for your pocketbook and the environment by scheduling a free residential energy audit through the Conway Corp Energy Smart program.

For additional information on energy efficiency or to schedule your audit, contact Conway Corp at 501-450-6000.

Blog & News from Conway Corporation
Today is December 16, 2018

Conway Corp announces employee award winners

Conway Corp recently honored Customer Service Specialist Tracy Ferrell, Senior Customer Accounts Specialist Brittney McCaig, Damage Prevention & Recovery Supervisor Jim Lawrence and Lead Meter Reader Stan Stewart with awards for their exemplary work performance.

Ferrell and McCaig both received the company’s annual Customer Service Award. They were each nominated by their fellow coworkers for going above and beyond their job duties.

A coworker of Ferrell’s said she “proactively seeks out extra work and volunteers to help out with any special projects that need to be completed as well as changes up her work schedule if needed to accommodate customer demand.”

McCaig was nominated by one employee stating, “Brittney is called upon multiple times during the day to provide assistance. She not only gets the job done, but she does so quickly and efficiently.”

Stewart received the Safety Leadership Award. He was nominated by a co-worker who said “Stan always has safety in mind while going from meter to meter encountering different terrain, locked gates, dogs and even snakes!”

Lawrence was the first ever winner of the Tower of Excellence Award. This new award recognizes an employee who has made a significant impact on Conway Corp through outstanding dedication and exceptional job performance.

In Lawrence’s nomination, a co-worker said “Jim is dedicated to making sure that the company objectives are met while maintaining a balance of helping the customer thoroughly. He always has a positive point of view and is able to handle difficult situations with ease.”

Conway Corp is dedicated to exceeding customers’ expectations through the exceptional work of employees and recognizes employees annually for their individual dedication to the mission of the company through the annual awards.

 “We are extremely proud of our employees and want to recognize those who continue to exceed customer expectations,” Conway Corp CEO Bret Carroll said. “The peer nominations submitted make these awards even more meaningful.”

Blog & News from Conway Corporation
Today is December 16, 2018

Jimmerson, McDaniel earn leadership certification

Conway Corp employees Beth Jimmerson and Brett McDaniel were among 59 individuals awarded graduation certificates during the graduation of the 2018 class of the Conway Area Leadership Institute (CALI) at Centennial Valley Country Club earlier this month.

CALI is a program that prepares emerging leaders to serve the Conway community through an eight-month curriculum inspired by Conway2025, a long-range strategic plan developed by the Conway Area Chamber of Commerce with the input of more than 1,400 area residents.

Class participants experienced first-hand how community leaders, businesses and organizations make a difference in Conway every day while developing their own leadership skills and role in the success of the community.

“We are extremely proud of Beth and Brett for the work they do for Conway Corp and for the community,” Conway Corp CEO Bret Carroll said. “Conway Corp has always been committed to enhancing the quality of life in Conway and CALI prepares leaders like Beth and Brett to do just that.”

Jimmerson works in the company's marketing department, and McDaniel is manager of the engineering department. 

Blog & News from Conway Corporation
Today is December 16, 2018

Harrison celebrates 25 years of service

We’ve come a long way since we began operating Conway’s electric light plant in 1929, and we owe much of our success to our employees – the men and women who proudly serve this community 24 hours a day, 365 days a year. This month, Conway Corp would like to recognize Lead Customer Service Specialist Jane Harrison who is celebrating 25 years of service to the company and the community. 

Jane was hired in November 1993 as a customer service specialist and was promoted to senior customer service specialist in 1998.

She was promoted to her current position in August 2012 and works with customers to determine the best broadband services for their needs and set up new utility services.

Blog & News from Conway Corporation
Today is December 16, 2018

Conway Corp promotes VanPelt

Conway Corp recently announced the promotion of Tony VanPelt to Director of Safety and Emergency Management.

In his new role, Tony will evaluate work environments and provide direction in safety practices, procedures and activities to prevent workplace injuries. He will also coordinate utility operations within the community during emergencies.

“Throughout his long career with Conway Corp, Tony has demonstrated a willingness and desire to perform his duties with excellence and integrity,” Chief Financial Officer Tracy Moore said. “I believe our Safety Department will be the beneficiary of Tony’s strong work ethic and will become a department to be emulated by other utilities throughout our region.”

Tony started working for Conway Corp in August 1985 as a Groundman in the Electric department. He spent four years as a groundman and seven years as a lineman before moving to the role of System Designer, where he has spent the last 22 years before this promotion.

 

Blog & News from Conway Corporation
Today is December 16, 2018

Customer Service employees earn recognition

Eight Conway Corp employees were recently recognized for excellent service at the 2018 Mid-America Cable Show held in Oklahoma City, Oklahoma.

Customer Service Manager Jaylene Sexton was presented with the Master Performance – Cable Champion Award for outstanding achievement in cable leadership.

Customer Service Specialist Tracy Ferrell and Lead Customer Service Specialist Jane Harrison were recognized with Extra Mile Master Performance CSE awards.

Extra Mile Awards are presented to individuals whose customer service resolution goes above and beyond the responsibility of their normal job duties.

Customer Care Specialists Eric Bell and Michelle Hatfield were recognized with Master Performance CSE awards in sales.

Business Solutions Sales Engineer Eleise Wood Myers and Senior Customer Service Specialist Shelly Smith were recognized with Master Performance CSE awards in service.

Master Performance awards recognize clearly exceptional support with outstanding skills that far exceed position requirements.

Customer Care Specialists Nicole Pizzolato and Kelly Johnston Jeffus were recognized with a Superior Performance award in the area of sales.

Superior Performance awards recognize individuals with skills that are considerably above industry competency.

The Mid-America Cable Association is an industry association formed in 1958 to help telecommunication providers promote technical excellence, superior customer service, exemplary marketing and student scholarship. It includes cable telecommunications system operators in Kansas, Missouri, Nebraska, Oklahoma, Iowa, Arkansas and Texas. The Customer Service Excellence Award program was established in 1986 to recognized excellence in the cable television industry.

From left to right: Customer Care Specialist Michelle Hatfield; Lead Customer Service Specialist Jane Harrison; Customer Care Specialist Eric Bell; Senior Customer Care Specialist Kelly Johnston Jeffus; Customer Care Specialist Nicole Pizzolato; Senior Customer Service Specialist Shelly Smith; Business Solutions Sales Engineer Eleise Myers and Customer Service Manager Jaylene Sexton.
 
Blog & News from Conway Corporation
Today is December 16, 2018

Conway Corp promotes Myers

Conway Corp recently announced the promotion of Eleise Wood Myers from Commercial Sales Account Executive to Business Solutions Sales Engineer. 

“When Conway Corp launched business telephone services, Eleise was charged with introducing phone solutions to our customers,” Chief Marketing Officer Crystal Kemp said. “Her new position reflects the work she has done to help customers identify and implement business solutions in telephone, internet and fiber solutions.”

Myers was hired in August 2008 as a Customer Care Specialist and has spent the last six years in her role as Commercial Sales Account Executive helping local businesses with their technology needs.

Interested in the best solutions for your business? Give Eleise a call at 450-6000.

Blog & News from Conway Corporation
Today is December 16, 2018

Reduce Energy Vampires

Energy vampires are devices that continue to use electricity even when turned off. They lurk in your home as phone chargers, coffee pots, computer cords and more accounting for as much as 20 percent of your total monthly statement.

Wasting electricity is scary, but it’s easy to slay your energy vampires with four simple tips:

UNPLUG As simple as it sounds, all you need to do is unplug electronics not in use. It might not work for some items, but if you have devices or appliances you don’t use regularly, consider unplugging them completely until the next time you actually use it. From an extra TV in a back bedroom used only for visitors or a coffee pot used only on the weekends, these devices add to your energy use each month.

USE POWER STRIPS Power strips let you toggle the power flow on and off for multiple devices at a single time. Plug wall warts and bricks in power strips, and turn the strip off when not needed. Using smart power strips makes it even easier by turning off idle electronics without any additional steps from you.

GO TO SLEEP Curb idle time by making use of energy-saving features – like sleep mode – on computers and other devices.   

MAKE SMART UPGRADES Consider replacing your outdated appliances with energy-efficient ENERGY STAR devices. They have a lower standby consumption than average appliances and use less energy all around.

Blog & News from Conway Corporation
Today is December 16, 2018

Frost celebrates 35 years of service

We’ve come a long way since we began operating Conway’s electric light plant in 1929, and we owe much of our success to our employees – the men and women who proudly serve this community 24 hours a day, 365 days a year.

This month, Conway Corp would like to recognize Water Department Foreman Darren Frost who is celebrating 35 years of service to the company and the community.

Darren was hired in October 1983 as a utility worker and was promoted to foreman in February 2005. He has spent his career helping provide safe, clean drinking water to the residents of Conway.

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