Customer Service employees earn recognition
Eight Conway Corp employees were recently recognized for excellent service at the 2018 Mid-America Cable Show held in Oklahoma City, Oklahoma.
Customer Service Manager Jaylene Sexton was presented with the Master Performance – Cable Champion Award for outstanding achievement in cable leadership.
Customer Service Specialist Tracy Ferrell and Lead Customer Service Specialist Jane Harrison were recognized with Extra Mile Master Performance CSE awards.
Extra Mile Awards are presented to individuals whose customer service resolution goes above and beyond the responsibility of their normal job duties.
Customer Care Specialists Eric Bell and Michelle Hatfield were recognized with Master Performance CSE awards in sales.
Business Solutions Sales Engineer Eleise Wood Myers and Senior Customer Service Specialist Shelly Smith were recognized with Master Performance CSE awards in service.
Master Performance awards recognize clearly exceptional support with outstanding skills that far exceed position requirements.
Customer Care Specialists Nicole Pizzolato and Kelly Johnston Jeffus were recognized with a Superior Performance award in the area of sales.
Superior Performance awards recognize individuals with skills that are considerably above industry competency.
The Mid-America Cable Association is an industry association formed in 1958 to help telecommunication providers promote technical excellence, superior customer service, exemplary marketing and student scholarship. It includes cable telecommunications system operators in Kansas, Missouri, Nebraska, Oklahoma, Iowa, Arkansas and Texas. The Customer Service Excellence Award program was established in 1986 to recognized excellence in the cable television industry.
From left to right: Customer Care Specialist Michelle Hatfield; Lead Customer Service Specialist Jane Harrison; Customer Care Specialist Eric Bell; Senior Customer Care Specialist Kelly Johnston Jeffus; Customer Care Specialist Nicole Pizzolato; Senior Customer Service Specialist Shelly Smith; Business Solutions Sales Engineer Eleise Myers and Customer Service Manager Jaylene Sexton.