Cable techs recognized for excellent service
Ten Conway Corp cable employees were recently recognized for excellent service at the 2018 Mid-America Cable Show.
CATV Training/Special Projects Coordinator Tommy Nolen was recognized with the Extra Mile Master Performance CSE award.
Extra Mile Awards are presented to individuals whose customer service resolution goes above and beyond the responsibility of their normal job duties.
Business Class Services Specialist James Buggs, Senior Installer Robert McCray, Senior Installer Technician Jeff Meredith and Broadband Premises Technician Andrew Nelson were recognized with Master Performance CSE awards in service.
Master Performance awards recognize exceptional support with outstanding skills that far exceed position requirements.
Broadband Distribution Specialist Jason Fleming, Broadband Premises Technician Corey Free, Installer Blake Jones and Broadband Premises Technicians Aaron Julian and Aaron Reynolds were recognized with Superior Performance CSE awards in the area of service.
Superior Performance awards recognize individuals with skills that are considerably above industry competency.
The Customer Service Excellence Award program was established by the Mid-America Cable Association in 1986 to recognize and award customer care professional excellence in the cable television industry.
MACA was formed in 1958 to help telecomm providers promote technical and customer service excellence and includes operators in Arkansas, Iowa, Kansas, Missouri, Nebraska, Oklahoma and Texas.