Blog & News from Conway Corporation
Today is April 21, 2018

Marketing, Local Programming wins regional awards

Conway Corp’s marketing and public relations department received three MIDI Awards at the 2017 Mid-America Cable Show held in Little Rock, Ark. In addition, the company’s local programming department also received a MIDI Award at the event.

The company’s 1 Gig Internet campaign featuring video, print and digital components won in the marketing and promotion category. Conway Corp was also recognized in the cable advertising: self-promotion category, for a 30-second commercial produced to promote the company’s home security service offering.

Marketing and Public Relations Manager Crystal Kemp and Marketing Coordinator Beth McCullough Jimmerson received recognition for these campaigns. Conway Corp marketing staff worked with advertising agency Eric, Rob and Isaac to produce these campaigns.

In the category of community programming, the company’s new web video series “Plugged In” was recognized. The show is produced by Public Relations Coordinator Jeff Matthews with contributions by Kemp and Jimmerson and airs weekly in Conway Corp’s social media.

Conway Corp production coordinators Wayne Bailey and Ryan Tucker were recognized in the local ad sales category for production of a spot for United Way’s annual fundraising campaign featuring kid spokesperson Karson Prince explaining the role of United Way in the community.

The Mid-America Cable Association is an industry association formed in 1958 to help telecommunication providers promote technical excellence, superior customer service, exemplary marketing and student scholarship. It includes cable telecommunications system operators in Kansas, Missouri, Nebraska, Oklahoma, Iowa, Arkansas and Texas. Conway Corp was competing with systems of 10,001-50,000 cable subscribers.

Public Relations Coordinator Jeff Matthews, Marketing Manager Crystal Kemp and Marketing Coordinator Beth McCullough Jimmerson
Blog & News from Conway Corporation
Today is April 21, 2018

Celebrating 2017 Public Power Week

This October, Conway Corp is celebrating Public Power Week along with more than 2,000 other community-owned, not-for-profit electric utilities that collectively provide electricity to more than 48 million Americans.

“Public Power Week celebrates the reliable, affordable electricity Conway Corp provides to our community,” CEO Bret Carroll said. “Public power puts the people of Conway first, and Public Power Week gives us the chance to emphasize the advantages of locally grown, locally owned power that supports strong communities.”

Conway Corp has operated alongside our customers in Conway since 1929. We not only work for Conway, we are Conway. Knowing our community and its needs helps us keep homes, businesses and public places powered year-round. Our service is safe, reliable and affordable, and we take pride in serving our friends and neighbors.

Conway benefits from public power including affordable energy costs, superior service, local control and reinvestment in the community. Local needs are considered when decisions are made about rates and services, power generation and green alternatives. Plus, public power revenues are reinvested into community programs and projects that are for the common good.

Reliability

Reliability is our number one job. Our crews work tirelessly to keep the power on and restore it quickly when outages occur. Through continued training and ongoing preventative care, we are prepared to act quickly and safely to restore power to Conway. We are the only utility in the state to be designated a Reliable Public Power Provider by the American Public Power Association for demonstrating high proficiency in reliability, safety, work force development and system improvement. Plus, our employees are dedicated and passionate about this community because it’s where they live too.

Affordability

We focus on providing affordable electric rates, and on a national average, our rates are lower than industry competitors saving money for citizens and businesses. Lower rates mean citizens have more available to spend on other goods and services, together with the dollars our customers save through energy efficiency programs, which boosts the local economy. Our revenues are reinvested into maintaining and upgrading our system’s substations, distribution lines and more so we’re able to safely deliver low-cost, reliable electricity. Keeping energy costs affordable serves our community’s long-term needs – and that’s what public power is all about.

Superior Service

Conway Corp exists to serve to the residents of Conway. We provide friendly walk-in service to customers. Customers can also call 24 hours a day, seven days a week and be connected to a customer service representative who is a local, member of the community. We are responsive to customers’ needs and concerns and make customer service a priority. In addition, recent data shows we keep the lights on 99.99 percent of the time, but when an outage does occur we restore power quickly and efficiently because we’re located in the community we serve. We live here and have a vested interest in getting service restored as quickly and safely as possible. We’re accountable to our friends, neighbors and families.

Community Values

Conway Corp is dedicated to exceeding our customers' expectations in producing and delivering safe, affordable, reliable, innovative and environmentally-sound utility and telecommunication services while enhancing the quality of life in our community. We believe in enhancing our community through community projects, education opportunities like scholarships and more. 

We’re invested in Conway, and so are our employees. We employ nearly 250 local individuals who serve on local boards, participate with local charities, coach local youth sports teams and more. Recently, Conway Corp employees collectively donated more than $35,000 to United Way and granted their eighth wish to a local child through the Make-A-Wish Foundation. In addition, employees hold an annual food drive for a local charity each year and participate in the Angel Tree program.

As a public power utility, our loyalty is to our customers and our community. Public power is an American tradition that works, and we thank you for your support and for allowing us to serve you since 1929. 

Blog & News from Conway Corporation
Today is April 21, 2018

Greg Dell promoted to Chief Operating Officer

Conway Corp has announced the promotion of Greg Dell to Chief Operating Officer.   

As Chief Operating Officer, Dell will ­­­­­­­­­­­­­­­direct, administer and coordinate the activities of operations in support of policies, goals and objectives established by the Chief Executive Officer and the Board of Directors. He is responsible for the overall direction, coordination and evaluation of the operations of Conway Corp.

“Greg has shown great leadership and dedication to Conway Corp over his 32 year career,” Conway Corp CEO Bret Carroll said. “He has great respect among his peers and I have complete confidence that he will continue our tradition of operational excellence.”

Dell takes over as COO on October 1, 2017, replacing Tommy Shackelford, who is retiring after almost four decades with the company, including the last 12 as COO.

Dell began his career with Conway Corp in January 1985. He worked in several engineering and design departments before being named Assistant Manager, Engineering and Planning in January 2005. He held that position until May 2005 when he was named Manager, Engineering and Planning.

Blog & News from Conway Corporation
Today is April 21, 2018

Electric crew deploys for Hurricane Irma response

Conway Corp deployed a crew on Thursday, Sept. 7 to assist with power restoration in the wake of Hurricane Irma. The five-person crew is part of a mutual aid response being coordinated by the Missouri Public Utility Alliance (MPUA).

Conway Corp's crew joined 36 lineworkers from the Missouri cities of Columbia, Hannibal, Independence, Macon, Nixa, Poplar Bluff and Trenton in Birmingham, Ala. before traveling on to Orlando.

“Our crew arrived in Orlando on Friday night ahead of the storm,” Conway Corp Electric Distribution System Manager Jim Moore said. “They reported to the command center Saturday morning and rode out the storm in Orlando. They are now at work helping to restore power in the Orlando area and will be in Florida for at least two weeks.”

​Preparedness coordinators for the Florida Municipal Electric Association issued a call to the MPUA for mutual aid assistance on Wednesday, Sept. 6. MPUA contacted Conway Corp to join with their response.

The mutual aid response, coordinated through MPUA’s mutual aid network, allows public power electric utility workers to help during widespread outages in other communities. Assisting cities are reimbursed by municipal utilities receiving assistance. Nationally, mutual aid agreements organized through the American Public Power Association link more than 2,000 public power and rural electric cooperatives, so they can assist each other in times of need.

“We have been a part of mutual aid assistance through the Arkansas Municipal Power Association on numerous occasions,” CEO Bret Carroll said. “This is the first time we have traveled out of state as part of a mutual aid response.”

“We are extremely proud of the work our crews do and that we are able to assist fellow public power providers."

Blog & News from Conway Corporation
Today is April 21, 2018

Fifth annual poster, essay & video contest

Electricity powers our lives. We rely on it 24 hours a day, 7 days a week to support the life we enjoy from personal appliances to business machinery. Conway Corp has been powering our community since 1929, and we’re proud to provide a dependable and reliable service to our friends and neighbors.

As essential as it is to our everyday lives, electricity is often taken for granted. Plug in a cord, flip a switch, turn a knob – it’s always there. We all rely on a growing number of appliances every day but rarely recognize and appreciate the value of electricity.

Consider a chargeable gadget like your cell phone, the clock radio that jolts you awake or the TV that brings you the latest news. The water heater that keeps your shower hot and the refrigerator that keeps your soft drinks cold. The automatic sprinkler system that keeps your lawn green and the toaster that turns your bread a crisp, golden brown. The washing machine that sends you off in clean clothes and the automatic garage door that welcomes you safely home – it’s all powered by Conway Corp.

How do you use electricity every day? Students – show us how Conway Corp powers your life by entering the fifth annual Conway Corp Energy Smart Poster, Essay & Video Contest.

The poster contest is open to students PreK-4th grade in Conway. Students should use their imagination to create a drawing colored with crayons, markers, colored pencils or paints to illustrate the 2017 contest theme, “My Life, Powered by Conway Corp.”

Entries will be judged on creativity and theme representation. Winning posters will be on display in the Conway Corp lobby for Public Power Week in October. Prizes will be awarded for first, second and third place winners. The classroom of the overall winner will also be awarded $100 in that student’s name along with a Conway Corp pizza party.

The essay and video contest is open to students 5th-12th grade in Conway. Students should submit a typed essay of 500 to 1,000 words or a digital video between 30 seconds and two minutes on the 2017 contest theme, “My Life, Powered by Conway Corp.”

Essay entries will be judged on content and syntax. Video entries will be judged on creativity and production. Winning essays and videos will be featured in October during Public Power Week, and cash prizes will be awarded for first, second and third place to winners in two age categories: 5th-7th and 8th-12th.

All students PreK-12th grade who live in the Conway Corp service area are eligible to enter. Ask school officials for an official entry form and contest rules or click here. 

Poster and essay entries should be submitted to participating teachers or postmarked to Conway Corp, P.O. Box 99, Conway AR 72033 by Friday, September 15. Essay entries can be shared via Google Docs or emailed. Video entries must be shared via Google Docs. A scanned copy of the entry form plus contact information must accompany all electronic submissions. Please put “2017 Energy Smart Contest” in the subject line.

For more information about the contest including entry forms and complete rules, click here or call 501-450-6000.  

Blog & News from Conway Corporation
Today is April 21, 2018

Smith celebrates 35 years of service

We’ve come a long way since we began operating Conway’s electric light plant in 1929, and we owe much of our success to our employees – the men and women who proudly serve this community 24 hours a day, 365 days a year.

This week, Conway Corp would like to recognize Jody Smith who is celebrating 35 years of service to the company and the community. Jody was hired August 11, 1982 as an apprentice in the cable department and was promoted to a Cable Installer/Technician in May 1987. He was promoted in December 1993 to Cable Supervisor and again in December 2000 to CATV Systems Assistant Manager.

In July 2014, Jody was promoted to his current position as the Manager of Conway Corp’s Cable Telecommunication System. As manager, he directs and coordinates the entire operation of the CATV system, including cable, internet, telephone and security installations and field crews.

In addition to Jody, five other employees are celebrating milestone anniversaries of 25 years of service or more with Conway Corp.

CATV Maintenance Superintendent Bob Fason is celebrating 28 years of service; Water Foreman Mike Brakebill is celebrating 28 years of service; Water Systems Senior Foreman Ronnie Davis is celebrating 30 years of service; CATV Senior Project Manager Tony VanPelt is celebrating 32 years of service; and Electric Senior Foreman Henry Mason is celebrating 37 years of service.

Blog & News from Conway Corporation
Today is April 21, 2018

Davis celebrates 30 years of service

We’ve come a long way since we began operating Conway’s electric light plant in 1929, and we owe much of our success to our employees – the men and women who proudly serve this community 24 hours a day, 365 days a year.

This week, Conway Corp would like to recognize Ronnie Davis who is celebrating 30 years of service to the company and the community. Ronnie was hired August 20, 1987 as a Laborer in the Water Department and was promoted to Water Systems Foreman in June 1992.

In March 2005, he was promoted to his current position as Water Systems Senior Foreman. As a Senior Foreman, Ronnie oversees and coordinates the activities of utility workers who clean, repair and install water system pipes, manholes, hydrants and valves for the entire Conway water system.

In addition to Ronnie, five other employees are celebrating milestone anniversaries of 25 years of service or more with Conway Corp.

CATV Maintenance Superintendent Bob Fason is celebrating 28 years of service; Water Foreman Mike Brakebill is celebrating 28 years of service; CATV Senior Project Manager Tony VanPelt is celebrating 32 years of service; Cable Systems Manager Jody Smith is celebrating 35 years of service; and Electric Senior Foreman Henry Mason is celebrating 37 years of service. 

Blog & News from Conway Corporation
Today is April 21, 2018

Energy Smart Homes feature & benefits

Conway Corp’s Energy Smart program is one of the many ways we’re balancing increasing demands for electricity with our commitment to providing affordable rates while enhancing the quality of life for our friends and neighbors.

We’re dedicated to making homes in Conway energy efficient, and that’s why we created the Energy Smart New Home Program to recognize builders who implement efficiency construction and equipment measures. Recognized builders adhere to stringent construction guidelines, and Energy Smart Homes are proven by the U.S. Department of Energy to be 20 to 30 percent more energy efficient than a standard built home.

Energy Smart Homes combine state-of-the-art energy-efficient construction, windows, appliances and lighting to reduce home energy use as cost-effectively as possible. Energy Smart Homes save energy and money, while being more comfortable and durable.

Homebuyers should consider the benefits of a Conway Corp Energy Smart Home when looking for a new home. Energy Smart Homes perform better for the homeowner and the environment thanks to a variety of features including insulation, high-performance windows, tight construction and ducts and efficient heating and cooling equipment. All homes that receive the Energy Smart designation are independently audited by a Conway Corp energy professional to ensure proper construction and guidelines have been followed.

Energy Smart Home Features

Effective Insulation – Properly installed insulation in floors, walls and attics ensure even temperatures throughout the house while reducing energy use.

High-Performance/Low-E Windows – Energy–efficient windows employ advanced technologies such as protective coatings and improved frames to help keep heat in during the winter and out during the summer while blocking ultraviolet sunlight that can discolor carpet and furnishings.

Tight Construction and Ducts – A tightly sealed home improves comfort and indoor air quality, while lowering utility and maintenance costs. At the same time, sealing holes and cracks in a home’s envelope and in the heating and cooling duct systems reduces drafts, moisture, dust, pollen and noise.

High-Efficiency Heating & Cooling Equipment – Energy-efficient, properly installed heating and cooling systems use less energy and save money. In addition, they’re quieter, reduce indoor humidity and improve the overall comfort of the home.

High-Efficiency Lighting and Appliances – Energy Smart Homes are also equipped with Energy STAR qualified products like light fixtures, fluorescent bulbs, ventilation fans and appliances like refrigerators, dishwashers and washing machines that reduce overall energy use in the home.

Low-Flow Water Products – Products like low-flow shower heads and toilets conserve water and reduce utility costs.

Energy Smart Home Benefits

Energy Savings – Not all homes are energy efficient. Many builders claim their homes are energy efficient, but Energy Smart Builders have the certification to back it up.

Lower Ownership Cost – Compared to standard-built homes, Energy Smart Homes use substantially less energy, and energy-efficient homes deliver $300 to $400 in annual savings on energy bills. Over the average seven to eight years a homeowner stays in a home, that adds up to thousands of dollars saved on utility bills.

Comfort – Properly installed energy-efficient improvements deliver better protection against cold, heat, drafts, moisture, pollution and noise. Energy Smart Homes ensure consistent temperatures between and across rooms, improved indoor air quality and greater durability.

Peace of Mind – Home buying is complex enough without having to know all the details of energy-efficient construction. An Energy Smart Home easily identifies that it is truly energy efficient.

Independent Testing – Every Energy Smart Home is certified by a Conway Corp energy professional to verify its energy performance and ensure it meets energy-efficiency standards.

Smart Investment –Today, everyone is concerned about managing energy costs. Homebuyers who purchase an Energy Smart Home can be confident it will have highly-valued features when the time comes to sell.

Conway Corp is proud to work with local builders to ensure homebuyers have high-quality, energy-efficient options for homeowners in Conway. Our professionals work with more than 25 companies in the city, including Watson and Watson Construction that was recently named Conway Corp’s 2016 Energy Smart Builder of the Year.

Watson & Watson has built more than 50 Energy Smart Homes and have 21 additional homes under construction for 2017 that will meet the Energy Smart specifications. Look for the Energy Smart sign in front of Watson & Watson properties and other Conway builders for homes that are certified energy-efficient.

Customers interested in learning more about Energy Smart homes or builders interested in building Energy Smart homes can call 450-6000 or click here.

Blog & News from Conway Corporation
Today is April 21, 2018

Moore celebrates 30 years of service

We’ve come a long way since we began operating Conway’s electric light plant in 1929, and we owe much of our success to our employees – the men and women who proudly serve this community 24 hours a day, 365 days a year.

This month, Conway Corp would like to recognize Tracy Moore who is celebrating 30 years of service to the company and the community. Tracy was hired in July 1987 as the Data Processing Manager and was promoted to Accounting Services Manager in October 1996. In February 2012, he became the company’s Accounting Compliance and Risk Management Manager.

In June 2017, Tracy was promoted to his current position as Conway Corp’s Chief Financial Officer. As CFO, Tracy is responsible for directing the organization's financial planning and accounting practices as well as its relationship with lending institutions and the financial community. He also provides leadership and direction for the company’s safety programs, ad sales, marketing, in-house production activities and customer care departments.

In addition to Tracy, seven other employees are celebrating milestone anniversaries of 25 years of service or more with Conway Corp. Wastewater Plant Operator Brent Clark is celebrating 38 years of service; Underground Service Tech Randy Ethridge is celebrating 29 years of service; Wastewater Chief Plant Operator Tilden Fulmer is celebrating 38 years of service; Water Plant Operator Steve Mahar is celebrating 44 years of service; Electric Distribution System Manager Jim Moore is celebrating 31 years of service; Engineering Secretary Liz Nixon is celebrating 37 years of service and Electric Foreman Mark Rowlett is celebrating 32 years of service this month.

Blog & News from Conway Corporation
Today is April 21, 2018

Meet Eleise - Your Business Services Expert

Eleise Myers loves technology, people and the city she grew up in.

“I love being able to help people and being able to help their company grow,” said Myers, who is the Commercial Account Executive at Conway Corp. “I take pride in being able to offer big-city technology solutions with small-town local customer service. That doesn’t happen anywhere else.” 

Myers began working for Conway Corp nearly ten years ago as a customer care representative in the company’s call center, and it didn’t take long for her to make an impact on the company and the community. She was soon promoted to her current position and tasked with taking care of the needs of the growing Conway business community.

Myers takes a hands-on approach to helping business owners find the right telecommunication solutions to fit their business needs including internet, fiber, telephone and security. She’s often found triple-checking paperwork, showing up at installations and answering late-night emails just to make sure everything is seamless for the customer. Throw in her infectious laughter, and most business owners are calling Eleise a friend by day’s end. 

“I have a personal stake in what I do – everyone from my child’s pediatrician to my favorite pizza place – they all have our local business services, and I want to see them succeed,” she said. “I’m not just trying to sell you something and then move on. I will be with you every step of the way and beyond. You can be confident when you flip your open sign on in the morning that your services will not only be reliable, but will be the right fit for your business needs.”

Myers said the most rewarding part of her job is the relationships she has created with her customers and in the community over the years.

“I’m lucky I get to go to work every day and serve my community,” she said. “Seeing Conway grow and knowing I have just a small part in that is very rewarding.”

Click here to learn more about Conway Corp Business Services.

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