Blog & News from Conway Corporation
Today is January 20, 2018

Fuller retires after a decade of welcoming customers

Receptionist Vivian Fuller took off her headset and headed into retirement at the end of September after 11 years of service at Conway Corp.

She is now looking forward to more time with her husband and traveling to see friends and family. 

Customers who visit Conway Corp’s downtown business office have been greeted by Vivian’s smile, with many stopping at her desk to seek directions or just to say hello.

“It is important to me to project friendliness, be interested in customers and have a smile on my face,” Fuller shared. “I have been a lot of places where the person greeting customers did not project friendliness. We appreciate our customers, and I have the opportunity to show them that.”

Fuller moved to Conway in 2005 and began working at Conway Corp soon after.

Having previously worked in banking, a water company and a sanitation company, Vivian was quick to understand the many hats she would wear at Conway Corp.

“People call us for all kinds of things – things that don’t have anything to do with us; they come in and ask for directions. I just do my best to help them all. I also needed to learn what jobs everyone at Conway Corp did so that I could get customers to the right person.”

“Vivian will definitely be missed by her co-workers and by our customers,” Customer Service Manager Jaylene Sexton said. “She has become the face of Conway Corp and has showcased our value to exceed customer expectations. We know she will enjoy retirement, but we will certainly miss her.”

Fuller commented that she too will miss the family she has come to know at Conway Corp – both customers and co-workers.

“I feel like I am part of the company even though I’m the front desk. I like the ways my co-workers have made me feel valued. Whatever your role is here – you are important.”

Fuller drew on her experience with breast cancer as an example.

“I received my cancer diagnosis in 2011 and my mom passed away in 2015. Those were some low points for me and Conway Corp was like family. I really appreciated the kindness, prayers and encouragement as I went through treatment and when my mom passed away. Conway Corp is a family.”

“I’m not saying good-bye. I’m saying ‘I’ll see you around.’”

Blog & News from Conway Corporation
Today is January 20, 2018

Conway Corp receives programming award for local series

Conway Corp’s local programming department received a MIDI Award at the 2016 Mid-America Cable Show held in St. Louis, Mo.

Conway Corp’s program “Dish’n Dirt” was named the winner in the Community Programming Series category. Hosted by Kami Marsh, Faulkner County's agriculture agent, the show is filmed on location in Faulkner County and showcases agriculture in the community including tips on preparing for seasonal gardening and agriculture related interviews. The show is produced by Conway Corp Production Coordinator Wayne Bailey and airs at 8 a.m. and 6:45 p.m. daily on Conway Corp Channel 5. “Dish’n Dirt” was recognized over all other entries from cable providers with a subscriber size between 10,001 and 50,000.

The Mid-America Cable Association is an industry association formed in 1958 to help telecommunication providers promote technical excellence, superior customer service, exemplary marketing and student scholarship. It includes cable telecommunications system operators in Kansas, Missouri, Nebraska, Oklahoma, Iowa, Arkansas and Texas, and Conway Corp was competing with systems of 10,001-50,000 cable subscribers.Click here to learn more about Conway Corp's community programming.

Blog & News from Conway Corporation
Today is January 20, 2018

Celebrating Public Power Week

Public Power

This October, Conway Corp is celebrating Public Power Week along with more than 2,000 other community-owned, not-for-profit electric utilities that collectively provide electricity to more than 48 million Americans.

“Public Power Week celebrates the reliable, affordable electricity Conway Corp provides to our community,” CEO Richard Arnold said. “Public power puts the people of Conway first, and Public Power Week gives us the chance to emphasize the advantages of locally grown, locally owned power that supports strong communities.”

Conway Corp has operated alongside our customers in Conway since 1929. We not only work for Conway, we are Conway. Knowing our community and its needs helps us keep homes, businesses and public places powered year-round. Our service is safe, reliable and affordable, and we take pride in serving our friends and neighbors.

Conway benefits from public power including affordable energy costs, superior service, local control and reinvestment in the community. Local needs are considered when decisions are made about rates and services, power generation and green alternatives. Plus, public power revenues are reinvested into community programs and projects that are for the common good.

Reliability

Reliability is our number one job. Our crews work tirelessly to keep the power on and restore it quickly when outages occur. Through continued training and ongoing preventative care, we are prepared to act quickly and safely to restore power to Conway. We are the only utility in the state to be designated a Reliable Public Power Provider by the American Public Power Association for demonstrating high proficiency in reliability, safety, work force development and system improvement. Plus, our employees are dedicated and passionate about this community because it’s where they live too.

Affordability

We focus on providing affordable electric rates, and on a national average, our rates are lower than industry competitors saving money for citizens and businesses. Lower rates mean citizens have more available to spend on other goods and services, together with the dollars our customers save through energy efficiency programs, which boosts the local economy. Our revenues are reinvested into maintaining and upgrading our system’s substations, transmission and distribution lines and more so we’re able to safely deliver low-cost, reliable electricity. Keeping energy costs affordable serves our community’s long-term needs – and that’s what public power is all about.

Superior Service

Conway Corp exists to serve to the residents of Conway. We provide friendly walk-in service to customers. Customers can also call 24 hours a day, seven days a week and be connected to a customer service representative who is a local, member of the community.

Community Values

Conway Corp is dedicated to exceeding our customers' expectations in producing and delivering safe, affordable, reliable, innovative and environmentally-sound utility and telecommunication services while enhancing the quality of life in our community. We believe in enhancing our community through community projects, education opportunities like scholarships and more. 

We’re invested in Conway, and so are our employees. We employ nearly 250 local individuals who serve on local boards, participate with local charities, coach local youth sports teams and more. Last year, Conway Corp employees collectively donated more than $32,000 to United Way and granted their seventh wish to a local child through the Make-A-Wish Foundation. In addition, employees hold an annual food drive for a local charity each year and participate in the Angel Tree program.

As a public power utility, our loyalty is to our customers and our community. Public power is an American tradition that works, and we thank you for your support and for allowing us to serve you since 1929. 

Blog & News from Conway Corporation
Today is January 20, 2018

Livingston completes Red Hat Engineer certification

Conway Corp Broadband Services Technician Matt Livingston recently completed his Red Hat Certified Engineer (RHCE) certification. 

An RHCE is a Red Hat Certified System Administrator (RHCSA) who possesses the additional skills, knowledge, and abilities required of a senior system administrator. This certification is offered by Red Hat, one of the leading providers of open source and enterprise IT solutions. 

“Only a small percentage successfully passes the final exam,” Network Operations Manager Roy Grubb said. “This top level IT industry certification verifies to our customers that our staff is well trained to design and administer the city-wide networks that serve our community.”

Livingston joined Conway Corp in 2012 and helps maintain Conway Corp's telecommunication systems including cable television, broadband internet and telephone services. 

Blog & News from Conway Corporation
Today is January 20, 2018

Campbell retires after 29 years of service

Twenty-nine years and one day. That is how long Dispatcher Glen Campbell has been taking care of customers while most of us were sleeping. This past Sunday, Campbell retired. 

“I’ll walk out the door at midnight,” Campbell said. “And I’ll go home and sleep. Just the way I wanted it to be.”

Campbell says he has loved working nights.

“I love the stars and the night skies," he said. "I enjoy time to myself. Night work gives you that.”

Campbell began working for Conway Corp at a time when the company offered utility services and basic cable.

“Then customers called in an electric outage and we sent guys out for area outages, but if it was cable we sent people out the next day.”

Today Campbell is not just fielding calls to dispatch crews, but also assisting customers with cable boxes and internet questions.

“Back then there were radios and pagers," he said. "Today everyone has a cell phone. Technology has come, and it has changed our job a lot.”

Campbell is looking forward to being home and doing things around the house.

“I drive a dump truck part-time,” he said. “I’ll keep doing that.”

“I’m going to miss the people,” he added. “I hate calling people out at 2 or 3 in the morning – but every one of them has always been so good to me. I’m going to miss them. There are good customers I’m going to miss too.”

Now that Campbell is done helping customers in the middle of the night, what’s he planning on doing when he needs help?

“If the power goes out at home, I’m going to light a candle. If the cable goes out, I’m going to read a book,” Campbell said with a smile.  “I’m not calling anyone.”

Blog & News from Conway Corporation
Today is January 20, 2018

Cable techs earn Broadband certification

Conway Corp Cable Installers John Davis, Sean Maxfield, Andrew Nelson and Jake Stewart have earned the Broadband Premises Technician (BPT) certification from the Society of Cable Telecommunications Engineers (SCTE) after completing required course work and a final exam.

The BPT certification describes the knowledge of an experienced field technician who will install and troubleshoot telecommunications services at a customer’s home. This certification is one of three stand-alone certifications along with Broadband Premises Installer (BPI) and Broadband Premises Expert (BPE).

“I am very proud of the effort these four men have put into their careers,” CATV Training Coordinator Tommy Nolen said. “These certifications take a lot of time and effort. It shows the dedication they have to advancing their education in an effort to provide our customers the great service they are accustomed to from Conway Corp.”

The SCTE is a global leader for telecommunication education and training programs that meet the ever-changing cable industry. The Broadband Premises Installation and Service course was developed in collaboration with the industry’s top technical professionals and cable operators. The training is nationally recognized by the cable telecommunications industry and helps individuals interested in working for a cable provider.

The technicians will now work next toward earning the next stand-alone premise certification, as a Broadband Premises Expert. 

Blog & News from Conway Corporation
Today is January 20, 2018

Green celebrates 25 years of service

We’ve come a long way since we began operating Conway’s electric light plant in 1929, and we owe much of our success to our employees – the men and women who proudly serve this community 24 hours a day, 365 days a year. 

Charles Green is celebrating 25 years with Conway Corp. Charles was hired in September 1991 as a laborer/utility worker in the water department. In April 2005, he received his Water Distribution License from the Arkansas Department of Health. Charles helps to install, maintain and repair water and sewer lines.This month, Conway Corp would like to recognize three employees who are celebrating milestone anniversaries and have each been with the company 25 years or more. 

In addition, Water Department Senior Foreman Robert Fortner is celebrating 32 years of service, and Water Department Utility Worker Floyd Balentine is celebrating 33 years of service. 

Blog & News from Conway Corporation
Today is January 20, 2018

Brent Garren earns telecomm certification

Conway Corp Cable Installer Brent Garren has earned the Broadband Transport Specialist (BTS) certification from the Society of Cable Telecommunications Engineers (SCTE) after completing required course work and a final exam.

The BTS certification describes the proficiency of the specialist to transport optical signals through the entirety of the network, conduct tests and maintenance on systems, work with optical equipment and assist construction practices, considerations and safety

“Brent’s current role is to lead and assist in the field as a Lead Maintenance Technician for the cable department,” CATV Training Coordinator Tommy Nolen said. “Brent has demonstrated his dedication to excellence and to providing the best service to Conway Corp’s customers.”

The SCTE is a global leader for telecommunication education and training programs that meet the ever-changing cable industry. The Broadband Premises Installation and Service course was developed in collaboration with the industry’s top technical professionals and cable operators. The training is nationally recognized by the cable telecommunications industry and helps individuals interested in working for a cable provider.

Garren will now work toward earning the Broadband TelecomCenter Specialist certification, the highest level of certification available for broadband technicians.

Blog & News from Conway Corporation
Today is January 20, 2018

James Buggs earns telecomm certification

Conway Corp cable installer James Buggs has earned the Business Class Services Specialist (BCSS) certification from the Society of Cable Telecommunications Engineers (SCTE) after completing required course work and a final exam.

The BCSS certification describes the knowledge of an experienced technician who will perform business-level installations for small to medium business customers. Successful candidates have the knowledge to install and troubleshoot as required to repair or restore the customer’s business service.

“James is a dedicated employee who always puts the customer first,” CATV Training Coordinator Tommy Nolen said. “This SCTE certification ensures that he has the knowledge and confidence to continue to provide our business customers with excellent quality service.”

The SCTE is a global leader for telecommunication education and training programs that meet the ever-changing cable industry. The Broadband Premises Installation and Service course was developed in collaboration with the industry’s top technical professionals and cable operators. The training is nationally recognized by the cable telecommunications industry and helps individuals interested in working for a cable provider. 

Blog & News from Conway Corporation
Today is January 20, 2018

Anita Cegers-Coleman named Conway Corp Teacher of the Year

Anita Cegers-Coleman was recently recognized as the 2016 Conway Corp Teacher of the Year in the Conway Public School System. Cegers-Coleman, a keyboarding teacher at Ruth Doyle Middle School, was presented the award and $2,000 at the Conway Public School Back-to-School Assembly. 

In 2013, Conway Corp pledged a $440,000 gift over four years to endow the award and to support Teacher Impact Grants presented by the Conway Public School Foundation. 

“We are proud to follow the tradition our company was founded on by supporting education in our community,” Conway Corp CEO Richard Arnold said.

Conway Corp was established in 1929 as the community faced the threat of losing Hendrix College and Central Baptist College. At that time, Conway Corp was given the lease on Conway’s electric system. Bonds in the amount of $215,000 were issued and given to each of Conway’s three colleges, along with the public and parochial schools.

"Conway Corp's support for education in Conway is profound,” Dr. Greg Murry, Superintendent of Conway Public Schools, said “Our district appreciates their ongoing commitment to quality teaching in our schools." 

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