Business Electric Rates
Facilities Charge $340
Demand Charge per kilowatt $9^
Energy Charge per kilowatt hour $0.0347
Minimum: The demand charge for the current month, but not less than $3.50 per KW of the highest load established during the 12 months ending with the current month.
Large General Service
Facilities Charge $140
Demand Charge $900^
Demand Charge per kilowatt in excess of 100 KW per KW $9
Energy Charge per kilowatt hour $0.0326
Minimum: The facilities charge plus the demand charge for the current month, but not less than $1.75 per KW of the highest demand established during the 12-months ending with the current month.
Large Power Service
Facilities Charge $355
Demand Charge $9000*
Demand Charge per kilowatt in excess of 1000 KW per KW $9*
Energy Charge per kilowatt hour $0.0313
Minimum: The demand charge for the current month, but not less than $1.75 per KW of the highest demand established during the 12-months ending with the current month.
Small Commercial Service
Facilities Charge $19
Demand Charge per kilowatt $9
Summer Rates Energy Charge per kilowatt hour $0.0380
Winter Rates Energy Charge per kilowatt hour $0.0330
Summer rates will apply to billing months of June through September and winter rates will apply for the billing months of October through May.
Minimum: $19.00 plus 1.50 per KW times the highest demand established in the twelve months ending with the current month.
^Demand: The KW, as shown by or computed from readings on the Corporation demand meter, for the 15-minute period of customer’s greatest use during the month. Click here for more information about Demand Charges.
Cost of Power Adjustment – The above energy charges will be increased or decreased to reflect to the nearest one-thousandth (.001) mill per KWH the change in the cost of fuel and purchased power incurred by the Corporation for the supply of service hereunder, above or below 39.50 mills per KWH. Click here for more information about the Power Cost Adjustment.
* This rate is subject to a 5% discount for service at primary voltage (13.8 KV). ** This rate is subject to a 5% discount for service at primary voltage (13.8 KV) when KW demand is in excess of 10,000 KW
Who do I contact to conduct a free energy audit on my home or business?
If you would like to know how to lower your energy bill, contact our Energy Smart team at 501-450-6000 to schedule your free energy audit. One of our qualified technicians will help you identify exactly where you are wasting energy and money. They will also offer recommendations for simple fixes so you can start saving money immediately.
How do I report a street light outage?
How do I have outdoor lights installed near my home or business?
Conway Corp offers both residential and commercial-sized flood lights to provide added security to your home or business. We attach the light to an existing power pole and angle it to suit your preference. If you do not have an existing pole on the property, we can install a pole for an additional monthly fee. A $50 fee per light installation fee will be charged on all outdoor lights. Rates vary based on light wattage. Email us or call 501-450-6000 for more information.
How do I request trees trimmed away from power lines?
As a free service to our customers, Conway Corp contracts several tree trimming companies to keep trees from growing into the power line right-of-way. We also will remove any limbs or branches that are touching or have fallen on our lines. Please contact 501-450-6000 to request tree trimming.
How do I have power temporarily disconnected for repairs to my home or business?
Please call us at least one business day in advance to schedule a temporary disconnect. Temporary shut-offs occur Monday through Friday from 8 a.m. to 5 p.m. If it is an emergency situation, we do have someone available 24 hours a day. Call 501-450-6000 to schedule your temporary disconnect.
What is the Demand Charge on my electric bill?
All non-residential customers are subject to a demand charge based on each customer’s maximum 15-minute demand on the distribution system each month measured in kilowatts. Depending on the customer, the demand that customer places on Conway Corp’s infrastructure varies. The demand charge is a fixed charge designed to recover some of that cost.
Conway Corp monitors demand over a 15-minute period. Customers are charged for the highest 15-minute average on the demand meter. After Conway Corp reads the meter each month, demand is reset to zero, and the meter starts over.
What is the Power Cost Adjustment item on my electric bill?
The Power Cost Adjustment is a separate line item on the Conway Corp electric bill which reflects the increases and decreases in the cost of power from our two percent ownership in generating plants in Arkansas and the power we buy on the wholesale power supply market.
A number of factors affect the cost of power including weather, demand, oil and gas prices, the cost to transport fuel and other items. Like other utilities, Conway Corp establishes retail rates to recover the cost of provided electric service to our customers. These costs include wages, materials, supplies and wholesale power purchases. Our retail rates do not fluctuate and a base power cost of $.0395 per kWh is included in our rates. If our true power costs exceed $.0375, the incremental increase is passed on to our customers.
Conway Corp does not make a profit on this charge. It is a pass through. If our true power costs are less than $.0395 per kWh, customers will see a credit on their bill.
How do I report a power outage?
Call customer service at 501-450-6000. If you call outside of normal business hours – Monday through Friday from 8 a.m. to 5 p.m. – follow the phone prompts to report. If you have a safety emergency, you can choose to speak to a live representative 24 hours a day.
Please do not report outages or safety emergencies via email, Facebook or Twitter. While we ask you do not report outages via social media, you can like us on Facebook or follow us on Twitter for updated outage information.
In the City of Conway, utility poles and street lights are owned and controlled by Conway Corp. Traffic control signals/infrastructure and civil defense sirens are owned and controlled by the City of Conway. To receive a Wireless Communication Facility Attachment Permit, visit the City of Conway website.