Business Water/Wastewater

Conway Corp is proud to provide water services to the city of Conway and has more than 390 miles of piping in the distribution system with approximately 6,100 valves, more than 2,600 hydrants and more than 25,000 meters.

The city’s water source is Brewer Lake – a 28,900 acre-feet lake – located near Plumerville. Water from the lake is treated at the Roger Q Mills Water Treatment Plant with a 24 million gallon daily capacity.

Conway Corp’s wastewater system is maintained through the Tucker Creek and the newly constructed Tupelo Bayou wastewater treatment facilities with a combined 22.4 million gallons daily capacity.

While planning for Conway’s future water needs, Conway Corp seeks to provide an excellent water product to our customers at the lowest possible cost.

Business Water/Wastewater Rates

In-City Commercial & Industrial Service, Water

Consumption per month:
First 20,000 gallons per 1,000 gallons $3.66
Next 30,000 gallons per 1,000 gallons $3.40
Next 50,000 gallons per 1,000 gallons $2.93
Over 100,000 gallons per 1,000 gallons $2.71

Customer Charge (per month)
5/8" or 3/4" meter $6.32
1" meter $14.27
1 1/2" meter $27.20
2" meter $41.96
3" meter $83.75
4" meter $135.91
6" meter $271.66
8" meter $339.65

Institutional, Water

Consumption per month:
All water consumed per 1,000 gallons $2.71

Customer Charge (per month)
8" meter $339.65

 

 

 

 

 

 

Commercial and Industrial Service, Wastewater

Commercial Service Customer Charge (per month)

Customer Charge $7.23

Consumption per month:
First 25,000 gallons per 1,000 gallons $6.58
Next 75,000 gallons per 1,000 gallons $7.18
Per 1,000 gallons for all over 100,000 gallons $6.58
Minimum (includes first 2,000 gallons) $20.39

Industrial Service Customer Charge (per month)

Customer Charge $25.99

Consumption per month:
First 25,000 gallons per 1,000 gallons $6.58
Next 75,000 gallons per 1,000 gallons $7.18
Per 1,000 gallons for all over 100,000 gallons $6.58
Minimum (includes first 2,000 gallons) $39.15

In-City Sprinkler Systems

First 1,000 sprinkler heads $15.60
Each additional sprinkler head $.01

The water minimum monthly consumption charge (for all classes) is 1,000 gallons.

What causes low water pressure?

Low pressure can occur in your home for a variety of reasons. Sometimes there may be a water main break that will result in a temporary loss of pressure. If low pressure continues, you might have a leak or a shut-off valve that needs to be checked or a pressure-reducing unit that is working incorrectly.

Conway Corp can check the water pressure at your meter or at your outside faucet, but more often than not it is the water pressure regulator that needs adjustment. Since the regulator is part of your water service line, we do not repair them. You will need to contact a plumber.
 

Will Conway Corp adjust my bill if I had a water leak?

Customers can provide a receipt of the leak repair to a Conway Corporation account manager. Account managers will work with you to adjust your bill if appropriate.
 

What do I do if my water is discolored or has a bad smell?

First, turn on your largest faucet to full flow and let it run approximately 10-20 minutes. This will clear out the water in your service line and pull new water from the main line. If it is still discolored or has an odor, call 501-450-6000. We can send a water technician to check the main lines.
 

Will Conway Corp repair damage to my landscaping if they repaired a water leak on my property?

Conway Corp contracts with a landscape company to repair any yard damage that occurred due to our work. They will usually contact the property owner within two weeks to make arrangements. Contact us at 501-450-6000 or email us with any questions about this service.

My sewer line isn’t draining well or is stopped up completely. Do I call Conway Corp or a plumber?

Always call Conway Corp at 501-450-6000 first. We will check our sewer main line to make sure it isn’t stopped up BEFORE you call a plumber. If you call a plumber first, they may charge you even if the problem is on our main line. We have someone available 24 hours a day, and we will check it free of charge.

Sewer overflowed in my house and caused damage. What should I do?

Contact Conway Corp immediately at 501-450-6000. We will dispatch a crew right away to investigate the problem. If any cleaning or restoration work is needed you will need to arrange that yourself or through your insurance company. Conway Corp is only liable in the event of negligence.

Conway Corp annually reports a summary of its water quality. The Environmental Protection Agency’s Safe Drinking Act requires that utilities issue an annual Consumer Confidence report to customers in addition to other notices that may be required by law. This report details where our water comes from, what it contains and the risks our water testing and treatment are designed to prevent.

Click here for the 2017 Water Report

A stream gauge that continually monitors the water volume flowing from Cypress Creek into Conway’s water source – Brewer Lake – was installed by the U.S. Geological Survey in July 2009.

Click here to see the latest data from the stream gauge monitor.

Backflow Assembly Test Form

Cross Connection Control Program

The Conway Corp Cross Connection Control Program (CCCP) is designed to protect drinking water. It does that by preventing contaminants from entering the public water supply system through a reversal of flow (backflow or back-siphonage). A pollutant or contaminant may enter the water supply when the pressure of the pollution source is greater than the pressure of the water supply or when there is a sudden loss of pressure in the water system. These pressure fluctuations can be caused by hydrant flushing, water main breaks or a number of other factors. In order to ensure safe drinking water, backflow prevention devices are required at all connections where the water may be exposed to a pollutant or contaminant. 

Several examples of potential cross connections are garden hoses, toilets or toilet fill valves, lawn sprinkler systems, laundry tubs, swimming pools, hot tubs, boiler systems, water assisted sump pumps and fire sprinkler systems. Common household cross connections are caused by the misuse of garden hoses, such as leaving the end of the hose submerged in swimming pools, attached to chemical sprayers or laying on the ground. Without the proper backflow prevention devices these misused garden hoses can expose the water supply to cesspools, pesticides or garden chemicals and animal feces.

Conway Corp's Cross Connection program is designed for the inspection, elimination and prevention of cross connections in commercial and industrial facilities. Our staff performs regular inspections. If our staff finds a cross connection, the customer will be notified by mail. This letter may provide a notice to install a proper backflow prevention device or have the existing one properly installed and/or tested by a certified tester. Any repairs, installation and/or testing are at the expense of the homeowner or business. Many backflow prevention devices are required to be tested annually in order to ensure they are working properly. These backflow prevention devices have internal seals, springs and moving parts that are subject to fouling, wear or fatigue and must be maintained in proper working order. A link to the Backflow Assembly Test Form can be found by clicking on the link above.