Water/Wastewater Rates
In-City, Water Multi Family Dwelling, Mobile Home Park or Business Dwelling
Consumption per month:
All water consumed gallons per 1,000 gallons $3.79
Customer Charge (per month)
5/8" or 3/4" meter $14.80
1" meter $22.17
1 1/2" meter $40.66
2" meter $64.71
In-City, Single-Unit, Water Residential Service
Consumption per month:
First 20,000 gallons per 1,000 gallons $3.79
All over 20,000 gallons per 1,000 gallons $3.53
Customer Charge (per month)
5/8" or 3/4" meter $6.55
1" meter $14.80
1 1/2" meter $28.21
2" meter $43.53
In-City, Wastewater Residential Service
Customer Charge (per month)
Customer Charge $6.97
Rate per 1,000 gallons $7.95
Minimum (includes first 2,000 gallons) $22.87
The water minimum monthly consumption charge (for all classes) is 1,000 gallons.
Wastewater rates are calculated according to monthly water consumption, except for the months of May, June, July, August, September and October. For those months an average monthly water consumption will be figured based on the customer's average monthly consumption during the preceding months of November, December, January, February and March. In the case of new customers, for who consumption records for the months involved are not available, consumption will be calculated on a fair basis taking into consideration such records as are available. Rates will be billed by billing date, not usage month.
What causes low water pressure?
Low pressure can occur in your home for a variety of reasons. Sometimes there may be a water main break that will result in a temporary loss of pressure. If low pressure continues, you might have a leak or a shut-off valve that needs to be checked or a pressure-reducing unit that is working incorrectly.
Conway Corp can check the water pressure at your meter or at your outside faucet, but more often than not it is the water pressure regulator that needs adjustment. Since the regulator is part of your water service line, we do not repair them. You will need to contact a plumber.
Will Conway Corp adjust my bill if I had a water leak?
Customers can provide a receipt of the leak repair to a Conway Corp account manager. Account managers will work with you to adjust your bill if appropriate.
What do I do if my water is discolored or has a bad smell?
First, turn on your largest faucet to full flow and let it run approximately 10-20 minutes. This will clear out the water in your service line and pull new water from the main line. If it is still discolored or has an odor, call 501-450-6000. We can send a water technician to check the main lines.
Will Conway Corp repair damage to my landscaping if they repaired a water leak on my property?
Conway Corp contracts with a landscape company to repair any yard damage that occurred due to our work. They will usually contact the property owner within two weeks to make arrangements. Contact us at 501-450-6000 or email us with any questions about this service.
My sewer line isn’t draining well or is stopped up completely. Do I call Conway Corp or a plumber?
Always call Conway Corp at 501-450-6000 first. We will check our sewer main line to make sure it isn’t stopped up BEFORE you call a plumber. If you call a plumber first, they may charge you even if the problem is on our main line. We have someone available 24 hours a day, and we will check it free of charge.
Sewer overflowed in my house and caused damage. What should I do?
Contact Conway Corp immediately at 501-450-6000. We will dispatch a crew right away to investigate the problem. If any cleaning or restoration work is needed you will need to arrange that yourself or through your insurance company. Conway Corp is only liable in the event of negligence.
Conway Corp annually reports a summary of its water quality. The Environmental Protection Agency’s Safe Drinking Act requires that utilities issue an annual Consumer Confidence report to customers in addition to other notices that may be required by law. This report details where our water comes from, what it contains and the risks our water testing and treatment are designed to prevent.
A stream gauge that continually monitors the water volume flowing from Cypress Creek into Conway’s water source – Brewer Lake – was installed by the U.S. Geological Survey in July 2009.
Click here to see the latest data from the stream gauge monitor.
Conway Corp has partnered with Service Line Warranties of America program through a partnership with the National League of Cities. SLWA is a private company that provides optional water and/or sewer service line warranties to homeowners. Their information can be found at http://www.slwofa.com/ and all of their information will have the shared logo of Conway C orp and Service Line Warranties of America on any correspondence.
This is the only approved Service Line Warranty Program we are affiliated with which has been verified through the National League of Cities.