Water/Wastewater

Conway Corp is proud to provide water services to the city of Conway and has more than 390 miles of piping in the distribution system with approximately 6,100 valves, more than 2,600 hydrants and more than 25,000 meters.

The city’s water source is Brewer Lake – a 28,900 acre-feet lake – located near Plumerville. Water from the lake is treated at the Roger Q Mills Water Treatment Plant with a 24 million gallon daily capacity.

Conway Corp’s wastewater system is maintained through Tucker Creek and the newly constructed Tupelo Bayou wastewater treatment facilities with a combined 22.4 million gallons daily capacity.

While planning for Conway’s future water needs, Conway Corp seeks to provide an excellent water product to our customers at the lowest possible cost.

Water/Wastewater Rates

In-City, Water Multi Family Dwelling, Mobile Home Park or Business Dwelling

Consumption per month:
All water consumed gallons per 1,000 gallons $3.59

Customer Charge (per month)
5/8" or 3/4" meter $14.00
1" meter $20.97
1 1/2" meter $38.47
2" meter $61.22
 

In-City, Single-Unit, Water Residential Service

Consumption per month:
First 20,000 gallons per 1,000 gallons $3.59
All over 20,000 gallons per 1,000 gallons $3.34

Customer Charge (per month)

5/8" or 3/4" meter $6.20
1" meter $14.00
1 1/2" meter $26.69
2" meter $41.18

In-City, Wastewater Residential Service

Customer Charge (per month)
Customer Charge $5.77
Rate per 1,000 gallons $6.52
Minimum (includes first 2,000 gallons) $18.81

 

The water minimum monthly consumption charge (for all classes) is 1,000 gallons.

Wastewater rates are calculated according to monthly water consumption, except for the months of May, June, July, August, September and October. For those months an average monthly water consumption will be figured based on the customer's average monthly consumption during the preceding months of November, December, January, February and March. In the case of new customers, for who consumption records for the months involved are not available, consumption will be calculated on a fair basis taking into consideration such records as are available. Rates will be billed by billing date, not usage month.

What causes low water pressure?

Low pressure can occur in your home for a variety of reasons. Sometimes there may be a water main break that will result in a temporary loss of pressure. If low pressure continues, you might have a leak or a shut-off valve that needs to be checked or a pressure-reducing unit that is working incorrectly.

Conway Corp can check the water pressure at your meter or at your outside faucet, but more often than not it is the water pressure regulator that needs adjustment. Since the regulator is part of your water service line, we do not repair them. You will need to contact a plumber.
 

Will Conway Corp adjust my bill if I had a water leak?

Customers can provide a receipt of the leak repair to a Conway Corp account manager. Account managers will work with you to adjust your bill if appropriate.
 

What do I do if my water is discolored or has a bad smell?

First, turn on your largest faucet to full flow and let it run approximately 10-20 minutes. This will clear out the water in your service line and pull new water from the main line. If it is still discolored or has an odor, call 501-450-6000. We can send a water technician to check the main lines.
 

Will Conway Corp repair damage to my landscaping if they repaired a water leak on my property?

Conway Corp contracts with a landscape company to repair any yard damage that occurred due to our work. They will usually contact the property owner within two weeks to make arrangements. Contact us at 501-450-6000 or email us with any questions about this service.

My sewer line isn’t draining well or is stopped up completely. Do I call Conway Corp or a plumber?

Always call Conway Corp at 501-450-6000 first. We will check our sewer main line to make sure it isn’t stopped up BEFORE you call a plumber. If you call a plumber first, they may charge you even if the problem is on our main line. We have someone available 24 hours a day, and we will check it free of charge.

Sewer overflowed in my house and caused damage. What should I do?

Contact Conway Corp immediately at 501-450-6000. We will dispatch a crew right away to investigate the problem. If any cleaning or restoration work is needed you will need to arrange that yourself or through your insurance company. Conway Corp is only liable in the event of negligence.

Conway Corp annually reports a summary of its water quality. The Environmental Protection Agency’s Safe Drinking Act requires that utilities issue an annual Consumer Confidence report to customers in addition to other notices that may be required by law. This report details where our water comes from, what it contains and the risks our water testing and treatment are designed to prevent.

Click here for the 2017 Water Report

 
Fats, oils and greases aren’t just bad for arteries and waistlines – they’re bad for sewers too. When you discard your cooking oil, butter, pan drippings, dairy products, sauces and more down your kitchen drain, it accumulates inside the sewer pipes making it difficult for wastewater to flow freely to the wastewater treatment plant. 
 
When wastewater can’t make its way through the sewer pipes, it overflows into the streets, lawns, storm drains - even into our homes. 
 
In addition to sewer spills and backups, pouring grease down the drain can cause rancid smells, potential contact with bacteria and viruses that can cause illness; expensive cleanup and repairs and higher operating and maintenance costs for Conway Corp potentially resulting in higher sewer bills for you. 
 
The good news? Sewer backups and overflows are preventable if you simply Can the Grease! When you're finished cooking, pour cooled oil, fats and grease into a can. Place a lid provided by Conway Corp on top to seal. When the can is full, remove lid to reuse and throw can away. Visit the Conway Corp office downtown to get your free Conway Corp Can the Grease lid. 
 
What shouldn’t I put down the drain? 
Fats, oils and grease from food preparation, packaged foods and food scraps.
 
Where does it come from?
Meat fats and juices, lard, cooking oil, shortening, butter, margarine, food scraps, baking goods, olive oil, dressing, sauces and dairy products.
 
Why shouldn’t these go down the drain?
Fats, oils and grease stick to the insides of sewer pipes when washed down the kitchen plumbing system. This solidifies and can block pipes. Clogged pipes cause sewer backups and sewage spills on residential property and on the street.
 
How does it affect me?
Improper fats, oils and grease disposal leads to costly sewer backups and overflows, increased sewer rates, public health and environmental hazards as it washes down storm drains and into waterways.
 
What can I do? 
DO Wipe down greasy pots and pans with a dry paper towel and dispose of it in your kitchen scrap recycling or garbage.
DO Pour cooled oil, fats and grease into a can or other container with a tight lid (coffee can, glass jar or plastic container) and dispose of it in the garbage.
DO Use baskets or strainers in sink drains to catch food scraps and other solids – and dispose of them in the trash.
DON’T pour fats, oil or grease down the garbage disposal or sink drain.
DON’T use hot water to wash the grease down the drain.
 
 

A stream gauge that continually monitors the water volume flowing from Cypress Creek into Conway’s water source – Brewer Lake – was installed by the U.S. Geological Survey in July 2009.

Click here to see the latest data from the stream gauge monitor.

If you notice a change in taste and odor to your water in Conway, it could be due to a natural occurrence called lake turnover that happens at Conway's water source, Brewer Lake, in the spring and fall.

 

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Conway Corp has partnered with Service Line Warranties of America program through a partnership with the National League of Cities. SLWA is a private company that provides optional water and/or sewer service line warranties to homeowners. Their information can be found at http://www.slwofa.com/ and all of their information will have the shared logo of Conway C orp and Service Line Warranties of America on any correspondence.

This is the only approved Service Line Warranty Program we are affiliated with which has been verified through the National League of Cities.