Blog & News from Conway Corporation
Today is May 22, 2018

Customer Newsletter: Digital Meter Installation

In the coming months, Conway Corp will begin installing digital electric and water meters throughout the community as a part of its advanced meter project.

The project, which replaces residential and commercial meters, will be completed in 2018. Once installed, the metering system will support digital two-way communication between meters and utilities and eventually offer more direct customer benefits.

“The new meters will transfer electricity and water use information more quickly and efficiently to our distribution and billing systems,” Conway Corp CEO Richard Arnold said. “This means we can provide a more seamless customer service experience, including quicker service connection, earlier leak detection and better understanding of electric or water usage.”

Conway Corp will also be able to identify and respond to electric outages and water problems more effectively.

Customers will receive advance notification indicating when meters are scheduled to be upgraded in their area. Installation takes a few minutes, with a brief interruption in electric service. Once installation is complete, a notice will be left at the door. If installation can’t be completed, the notice will provide rescheduling information.

Following electric meter installation, water meter devices, located on the exterior of homes and businesses, will be replaced. Once underway, customers can find the latest information on the meter installation project online by emailing comments@conwaycorp.net or calling 501- 450-6000.

Click here to read more stories from the Spring 2016 Customer Newsletter including the retirement of Senior Lineman Lance Woodcock and Line Clearance Foreman Gary Manning.

Blog & News from Conway Corporation
Today is May 22, 2018

Get a free energy audit from Conway Corp

This summer season, you probably want to save money on your energy use while still providing comfortable living conditions for you and your family. While you might see your utility costs rising thanks to summer temperatures that might not be the only reason for higher statements.

You might find your home’s HVAC system is always running hard but can’t adequately cool your home, or maybe some rooms in your house are cooler or hotter than others. Maybe you noticed a mold or mildew problem in a room other than the bathroom. You can help find and begin solving these problems with a home energy audit.

Conway Corp’s Energy Smart program offers free residential energy audits to help customers identify how much energy their homes consume and what measures may be taken to make their homes more energy efficient. The analysis will show a homeowner problems that may, when corrected, save significant amounts of money over time. A home energy audit is the first step to assess how much energy your home consumes while evaluating what measures you can take to make your home more energy efficient.

How does a home energy audit work?

During the audit process, a Conway Corp certified energy professional will perform a walk-through inspection of your home using a variety of techniques and equipment to determine its energy-efficiency level. The inspection will help you understand the efficiency level of your home’s heating and cooling systems, look at how your windows and doors seal, inspect insulation levels, show you ways to conserve electricity and help identify leaks in your home.

An energy audit looks at several specific features of your home including your homes thermal envelope: walls, ceilings, floors, doors, windows and skylights. Each of these has a specific R-value, which is a measurement of the resistance to heat flow. The higher the resistance – or R-value – the better the insulation quality. Another factor is the leakage rate or how much outside air infiltrates your home. Drafty doors and windows are the primary culprits here; however, other features of your home’s construction including age, orientation to the sun and physical condition will have an effect. A third area to look at is your home’s mechanical system – the heating/ventilation/air condition as well as the heating water.

Annually, homes that have received a free audit from Energy Smart save $148,000 combined in utility costs. Over the lifetime of the program, these homes have saved more than $2.6 million. Some solutions are simple and inexpensive. For example, a $4 tube of caulk might save you $100 in energy costs. Other improvements might be more expensive but can be done over time like installing efficient low-wattage lighting fixtures, adding insulation or upgrading to Energy Star rated appliances.

In addition to the residential audit program, Energy Smart also offers zero percent interest loans to Conway Corp customers for home improvements like replacing old appliances or installing attic insulation. The loan program, funded by the City of Conway through the American Recovery Act of 2009, is available to Conway Corp customers only. Although there are no income limits, applicants must have a good credit history with Conway Corp. Loans are available between $500-2,500 and are repayable over a 36-month period.

An energy audit this summer will show you where to start saving money to cool your home and it will help identify heating problems that could potentially cost you during the cold winter months too. Schedule your free energy audit today to identify areas for your home’s improvements and develop a plan of action.

To learn more about residential energy audits, the zero percent interest loan program or the Energy Smart program, contact Conway Corp at 501.450.6000 or click here.

Blog & News from Conway Corporation
Today is May 22, 2018

Employees grant Make-a-Wish to Atlantis

Conway Corp employees hosted a reveal for a wish granted by company employees through the Make-a-Wish Foundation and surprised fifteen-year-old Keegan and his family with a trip to Atlantis Paradise Island Resort in the Bahamas.

Keegan loves water parks and has seen the world famous giant water slides at Atlantis. He also hopes to deep sea fish and swim with dolphins while he and his family are there. Conway Corp employees greeted Keegan’s family at the Conway Corp business offices decorated with palm trees, beach balls, sharks and tropical fish announcing that his wish had been granted.

Conway Corp employees have granted seven wishes and donated more than $41,000 to benefit Make-a-Wish Mid-South since 2011.

 “Our employees are some of the finest people you will find anywhere. They not only care about our customers, but about the community we all share,” Conway Corp CEO Richard Arnold said. “I am proud to be a part of our great community and very proud to work with such a generous group of people.”

According to a study conducted by Make-A-Wish America, ninety-five percent or more of volunteers and wish parents agreed that a wish experience contributes to improvements in wish children’s mental and emotional health by producing a positive outlook characterized by hope, joy and happiness.

“Conway Corp is a local company, making a difference in the life of a child in their own community,” Amy Westlake, Arkansas Development Coordinator for Make-A-Wish Mid-South, said. “Keegan had a great day and will have a memorable trip all because of the generosity of Conway Corp’s employees.”

Blog & News from Conway Corporation
Today is May 22, 2018

Meriweather celebrates 25 years of service

We’ve come a long way since we began operating Conway’s electric light plant in 1929, and we owe much of our success to our employees – the men and women who proudly serve this community 24 hours a day, 365 days a year.

This month, Conway Corp would like to recognize two employees who are celebrating anniversaries and have been with the company 25 years or more.

Jeff Meriweather is celebrating 25 years with Conway Corp. Jeff was hired May 20, 1991 as a Laborer in the Water Department and transferred into the Cable Department as a CTV Installer in November 1992. He became a Cable Technician in August 1994 and was promoted to System Technician in May 1997. He was promoted again in April 2000 to Senior Technician and became the Cable Installer Foreman in October 2001. He was promoted to his current position – CATV Installation Superintendent – in January 2007. Jeff is responsible for organizing, planning, coordinating and supervising the activities of the cable installer technicians.

In addition, Conway Corp would also like to congratulate Senior Lab Technician Dusty Weaver who is celebrating 33 years of service to Conway Corp and the community.

Blog & News from Conway Corporation
Today is May 22, 2018

Routine utility pole inspection underway

Conway Corp has contracted with Osmose Utilities Services to inspect 1,300 of the cities wooden utility poles over the next six weeks. The inspections will be in an area of Conway south of Dave Ward Drive between Salem and South German Lane. Each year, Conway Corp inspects 10 percent of its utility poles.

“The inspections are a part of routine maintenance that is required by the National Electric Safety Code,” Dale Gottsponer electric system senior engineer said. “Poles that are more than ten years old will be checked below the surface for signs of decay. Poles that were installed in the last ten years will be visually inspected.”

Osmose has found the vast majority of decay occurs within 18 inches from ground level. Crews scrape away decay and place a preservative around the base. The upper portion of each pole is also inspected to make sure that no connections to power lines are loose.

Conway Corp crews will follow the inspection to make any repairs or replace any poles as needed. 

Blog & News from Conway Corporation
Today is May 22, 2018

Conway Corp promotes Davis, Jones

Conway Corp recently promoted two employees Paul Jones and Clayton Davis. Damage Prevention Technician Jones was promoted to Senior Damage Prevention Technician, and Serviceman Davis was promoted to Damage Prevention Technician. 

Jones and Davis are both certified to locate and mark buried utilities including electric, water, sewer and telecommunication lines. It is their responsibility to reliably and efficiently locate infrastructure while providing safety for those who would be impacted by damaged utilities.

“Service is the foundation of our relationship with the community,” Jim Lawrence Damage Prevention Foreman said. “Paul and Clayton will use their experience and commitment to protect our systems so that we can continue to provide that high level of service.”

Jones was hired in April 1990 as a locator and also worked as facility maintenance for plumbing before becoming a damage prevention technician. Davis was hired in January 2008 as a meter reader and was promoted in 2012 to serviceman.

Blog & News from Conway Corporation
Today is May 22, 2018

Conway Corp promotes Clint Cook

Conway Corp has announced the promotion of Clint Cook from senior headend technician to headend engineer in the Information Technology Department. 

As headend engineer, Cook is responsible for the maintenance, repair, additions and general upkeep of Conway Corp’s headend – the facility that originates and communicates cable television and cable modem services to subscribers.

“Clint has 15 years of experience with Conway Corp and our broadband network. He works to make sure that our system is reliable and maintains standards that will keep our facility with advanced technology,” Randy Lukas, manager of headend operations said. “I’m excited about this move and the possibilities it presents for Conway Corp and our customers.”

Cook started at Conway Corp in September 2001 as a cable TV installer trainee.

Blog & News from Conway Corporation
Today is May 22, 2018

Win a free AC Tune Up from Conway Corp

Summer is officially on its way, which means temperatures are steadily rising. Sometimes it’s hard to balance comfort and cost, but staying relaxed and cool in your home on the hottest days of the year without worrying about energy bills going through the roof is possible.

One of the easiest things you can do to stay cool this summer is having a professional tune up your air conditioning unit. Over the course of 12 months, a home’s heating and cooling will easily run thousands of hours. Left unserviced, the average unit will lose five percent of its efficiency each year from dust and dirt accumulation as well as regular wear and tear.

Conway Corp recommends customers have a preventative maintenance tune up on their central air conditioning unit every year to keep it working efficiently. Having your home’s cooling system serviced is one of the best things you can do – both from a comfort perspective as well as a financial one. Plus, small problems can be detected long before they turn into big, expensive problems when temperatures are likely at their worst.

According to the U.S. Department of Energy, a checkup of your home’s HVAC system can extend its life by several years as well as save you up to ten percent a month on energy bills. On average, a tune up will cost $70 to $100 which easily pays for itself in monthly efficiency savings. Plus, a well-looked-after unit will last up to 15 years, compared to a seven years for ones that are left ignored. Extending the life of your unit will save up to $5,000 in replacement costs.

Conway Corp Energy Smart professionals recommend scheduling a local, certified HVAC contractor to perform a system tune up that includes four basic steps:

  • Measure airflow of the system to test capacity and efficiency. Most air conditioners require 400 cubic feet per minute of air to operate to capacity.
  • Clean the condenser. The outdoor unit should be sprayed with a heaving foaming cleanser that soaks for ten to fifteen minutes before rinsing.
  • Measure indoor and outdoor conditions including indoor wet bulb, indoor dry bulb and outdoor dry bulb. After all measurements are taken, they should be plotted on a sliding chart to determine super heat that will set the proper refrigerant charge.
  • Adjust refrigerant charge. One of the most expensive repairs for units is a refrigerant leak.

Homeowners can also play their part in keeping the system in good working condition by changing the filters on their heating, ventilation and cooling system four times a year. This helps to keep the system running smoothly and improves the home’s airflow providing better air quality and less temperature fluctuation.

Conway Corp’s Energy Smart program can help you balance increasing demands for electricity with our commitment to providing affordable rates. This month, Energy Smart is giving away an air conditioner tune up to one Conway Corp customer. To register to win or to see a list of certified HVAC contractors registered with Conway Corp, click here. Entries must be complete by May 31, and winner will be announced June 1, 2016. Winner must be a homeowner in the Conway Corp service area.

To learn more about Conway Corp’s Energy Smart program, call 501-450-6000 or click here.

Blog & News from Conway Corporation
Today is May 22, 2018

Conway Corp presents Wampus Cat scholarships

Conway Corp presented four Conway High School seniors with scholarships for their performance in the classroom and on the field during the Wampus Cat All-Sports Ceremony held earlier this month. 

Swim team members Meredith Ott and Harrison Dawson were honored as the Female and Male Scholar Athletes of the year. Ott and Dawson were each presented with $500 scholarships from Conway Corp. Both will attend the University of Arkansas.

“Promoting education has been important to Conway Corp since the beginning of our company,” Conway Corp CEO Richard Arnold said. “We are proud of the academic achievements of these students and are pleased to provide scholarships to help further their education.”

Hailey Estes was named the Ruth Doyle Award winner as the outstanding female athlete. Estes’ achievements include being a three-year letter winner in basketball and soccer. Twice she was selected all-state and all-conference in basketball and will play basketball for Henderson State University.

The outstanding male athlete of the year, the Frank E. Robins Award, was presented to Austin Norris. He is a two-year letterman on the Wampus Cat football team and a three-year letterman on the track team. He will play football for the University of Central Arkansas.

Estes and Norris were presented $250 scholarships from Conway Corp along with their awards, which were voted on by coaches at Conway High School.

Conway Corp has been providing scholarships to Wampus Cat senior student-athletes since 2001 and has awarded more than $22,000.

“We are thankful to Conway Corporation and their continued support of Wampus Cats athletics,” Conway Schools Athletic Director Steve Daniels said. “From the coverage of football and basketball on Channel 5 to these scholarships, they are great friends of Conway High.” 

Blog & News from Conway Corporation
Today is May 22, 2018

Conway Corp promotes electric employees

Conway Corp recently promoted three electric department employees. Senior Lineman Mark Rowlett was promoted to foreman, and Journeymen Linemen Jim Simpson and Scott Ussery were promoted to senior linemen. 

As foreman, Rowlett will direct an assigned crew and assist in directing and coordinating activities in the department. As senior linemen, Simpson and Ussery will supervise electric crew members to ensure the safety and success of the crew as they install, maintain and repair both overhead and underground electrical lines and accompanying apparatus.

Chief Operating Officer Tommy Shackelford said Rowlett was an excellent choice for the position of foreman.

“Mark cares about Conway Corp, the employees who work for him and our customers,” Shackelford said. “I have complete confidence that he will excel in his new, well-deserved position.” 

Electric Distribution System Manager Jim Moore explained the new position for Simpson and Ussery by saying “Jim and Scott will not only be responsible for the safety of the crews but also for ensuring the job is done right.”

Rowlett, hired as a groundman in 1985, celebrated his 30-year anniversary with the company last summer. Simpson joined Conway Corp in 1991 as a groundman, and Ussery was hired as a utility worker apprentice for the water department in 2002. He began working for the electric department in 2004.

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