Who We Are

For more than 90 years, Conway Corp has operated the city-owned utility system and now provides electric, water, wastewater, video, internet, voice and security services for the Conway community. We are dedicated to exceeding our customers' expectations in producing and delivering safe, affordable, reliable, innovative and environmentally sound utility and telecommunication services while enhancing the quality of life in our community.

We pride ourselves on providing high-quality services at reasonable rates, and Conway Corp is a recognized leader and award-winner in our industries including being named one of the most reliable public power providers in the nation by the American Public Power Association.

Our men and women work 24 hours a day, 365 days a year to serve you, our neighbor.

 

 

 

 

 

 

OUR VISION

Conway Corp is committed to serving our customers with excellence, planning for the future and delivering exceptional services to our community.

OUR MISSION

Conway Corp is dedicated to exceeding our customers’ expectations in producing and delivering safe, affordable, reliable, innovative and environmentally-sound utility and telecommunication services while enhancing the quality of life in our community. 

CORE VALUES

CUSTOMER SATISFACTION | We commit ourselves each day to provide an exceptional customer experience, for both our external and internal customers.

INNOVATION | We will continue to innovate in ways that benefit the community and corporation.

RELIABILITY | We place a premium on reliability because we know how integral our services are in the lives of our customers. Our focus on infrastructure, technology and employee development reflect our commitment to providing customers with world-class reliability.

SAFETY | We will not compromise the safety of ourselves, our fellow employees or our customers.

RESPONSIBILITY | We are committed to fiscal and environmental stewardship of all resources. We will make prudent decisions to maintain the critical balance between financial stability, reliable operations and delivering services to customers at the best value.

COMMUNITY | Our commitment to the community where we work and live is the reason we were founded. We remain dedicated to enhancing the quality of life in our community through our services, education initiatives and economic development involvement.

CUSTOMER EXPERIENCE

Conway Corp must create a customer experience where customers feel confident, engaged, respected and valued 

FINANCE

Conway Corp must continually achieve a financial stability that supports the funding of operations, capital improvement plans, and adequate reserves, while appropriately managing risk 

INFRASTRUCTURE

Conway Corp must continually invest in current and future infrastructure needs for all services to ensure safety, efficiency and reliability 

TECHNOLOGY

Conway Corp will deploy secure, innovative, flexible, technology solutions (to the community and corporation)

WORKFORCE

Conway Corp must develop and maintain a knowledgeable and high performing workforce while encouraging individual growth and organizational excellence