FAQs & Troubleshooting

Non-essential water use includes activities such as:

• Lawn irrigation and sprinklers at homes and businesses
• Washing vehicles at home
• Filling or refilling swimming pools
• Pressure washing
• Washing driveways and sidewalks

Water used for drinking, cooking, bathing, sanitation and business operations is considered essential and still permitted.

We continue monitoring lake levels, weather conditions and overall water demand daily, and restrictions will remain in place as long as necessary to protect the community’s water supply.

We expect these measures to remain temporary, but we need a lot of rain to return lake levels to normal, and we cannot provide an exact timeline.

As soon as conditions improve, we will evaluate lifting or reducing curtailment measures. Updates will be provided as conditions change.

Small reductions across thousands of customers can make a significant difference in preserving the community’s water supply. More than 90 percent of our customers are residential and account for more than 60 percent of total water use.

Small changes make a big impact. For example, turning off the water while brushing your teeth will save up to 4 gallons per minute. That’s more than 200 gallons a month saved by just one person doing one small act.

Community-wide conservation efforts like this now help reduce the likelihood of more severe restrictions later.

Prior to June 1, 2026, the curtailment was voluntary. After June 1, 2026, the curtailment is involuntary and includes mandatory restrictions.

Conway Corp is monitoring compliance and evaluating enforcement measures that may include warnings, direct customer outreach and potential penalties for repeated violations.

City of Conway Ordinance 0-99-74 makes violating of the curtailment plan a misdemeanor and punishable by fines and/or discontinuance of water service. However, our focus is on community cooperation and meaningful conservation efforts across all customer groups.

We understand why customers are asking this question. Businesses such as car washes, golf courses and other commercial customers are also being asked to voluntarily reduce water use during the current curtailment.

We never want to see local businesses forced to close or reduce operations because those businesses support jobs, families and livelihoods throughout our community. Our goal is for everyone to do their part by making reasonable reductions in water use so we can collectively reduce demand while minimizing the impact on residents and businesses alike.

It is also important to note that many of these businesses use alternative water sources or conservation systems as part of their operations. Local golf courses rely on their pond water for irrigation, and many car washes recycle and reuse water to significantly reduce overall consumption.

If water supply conditions worsen and additional curtailment phases become necessary, more restrictive measures could be implemented for all customer groups, including commercial operations.

We understand customers may feel frustrated when they see irrigation systems operating during a water curtailment. Currently, Conway Corp is in an involuntary curtailment phase and asking customers to reduce nonessential water use whenever possible.

At this time, irrigation is still permitted. However, customers must only water on their designated day(s). While some irrigation is still allowed under the plan, we are encouraging all customers to reduce or stop irrigation and other non-essential water use.

The curtailment request applies to both residential and commercial customers. Conway Corp is communicating directly with businesses and large water users about the importance of suspending non-essential irrigation and reducing water consumption. Community-wide conservation is necessary to protect the water supply for everyone.

Conway Corp is not building a data center. If a proposed data center project moves forward in the future, it would use potable water for domestic needs only like handwashing and restroom facilities. Drinking water would not be used for cooling operations.

The current water curtailment is temporary and directly related to drought conditions and supply challenges. It is not connected to any data center project or future residential or commercial growth plans in Conway.

The Arkansas Department of Health does not recognize the Arkansas River as an approved source of drinking water. The river water’s quality is too poor to treat, and it functions as a discharge point for treated wastewater.