Broadband Labels – or Broadband Facts – are part of an FCC mandate designed to provide easy-to-understand information about high-speed internet plans.

Broadband Facts look like FDA nutrition labels. So, when you’re shopping, you’ll see clearly listed information like rates, speeds and data allowances to help you find the best internet plan for your needs and budget.

All broadband providers must display detailed information in the format of a label to allow comparison shopping for fixed and mobile broadband services. To learn more visit https://www.fcc.gov/broadbandlabels.

Monthly Price is the cost of the plan before additional charges and monthly fees such as modem rentals and taxes are added.

One-Time Fees such as an installation fee or deposit. These are fees that are assessed once, often when service is installed or begins. Each one-time fee will be listed along with a description of the fee.

Typical Download Speed is the speed that data or bits arrive to a device, often measured in Mbps. Higher numbers represent faster speeds.

Typical Upload Speed refers to the speed that data can be sent from a device to other devices, often measured in Mbps. Higher numbers represent faster speeds.

Typical Latency measures the amount of time it takes for data to travel from one endpoint to another across the internet, in milliseconds. This measurement is often referred to as lag. Lower latency is an indicator of a higher quality connection, but a small amount of latency associated with the distance traveled is unavoidable.

Data Included with Monthly Price indicates the amount of data the plan provides before extra fees are charged or performance is decreased.

Network Management is how an internet service provider manages the data that moves across their networks.

The FCC has established a standard design and glossary of terms that all broadband labels must use. You can learn more here: https://www.fcc.gov/broadbandlabels-glossary.

In the simplest terms, broadband is high-speed internet access. It’s the internet you use on a daily basis in your home, your office or on your smartphone. You may use:

• Mobile broadband: This is internet provided over a cellular network.
• Fixed broadband: This is internet provided to a fixed location and can be provided over different types of connections. It’s the connection you get with Conway Corp internet service.

You can find Broadband labels on our website at www.ConwayCorp.com/BroadbandLabels. When you’re shopping in-store, a customer service representative can help you access Broadband Labels.