Internet

Can I use a wireless router with Conway Corp internet?

Conway Corporation does not provide technical support for personal wireless routers, but you can use wireless routers to set up a wireless network with Conway Corp internet. Conway Corp offers wireless internet with the Ninja Gateway product. Click here to learn more. 

Do I need my own modem?

No. Customers can choose to take the hassle out of owning a modem and rent one from Conway Corp for a small additional fee each month. If you choose to purchase your own modem, Conway Corp has modems available for purchase in our office.

Service Hardware Minimum Requirements: 
Broadband 25 – Docsis 3.0 modem (4 channel) 
Broadband 100 – Docsis 3.0 modem (16 channel) 
Broadband 500 – Docsis 3.0 modem (32 channel) 
1 Gig – Docsis 3.0 modem (32 channel) 
2 Gig – Docsis 3.1 modem available to lease from Conway Corp 

How do I change my email password?

If you forgot your email password or want to change it, click here or contact us at 501-450-6000.
 

What should I do if I receive an email from Conway Corp threatening to disconnect my service or asking for my username, password, credit card information, date of birth or other personal information?

Conway Corp will never ask customers to provide personally identifiable information via email. If you receive an email that purports to come from Conway Corp and seems questionable, please call us at 501-450-6000 before responding.
 

What should I do if my internet is not working properly?

A simple reboot of the modem, computer and router can often fix this issue. Unplug the power to the modem and computer. If you have a router, unplug the power to the router also. After unplugging the power to these components wait one minute then restore power to the individual components in the following order: Restart the computer. Once it is back up, plug in the modem. After the modem light is on, plug in your router.

If this doesn't resolve the issue, Conway Corp provides technical support at 501-450-6000 seven days a week. Give us a call Monday through Friday from 7 a.m. to 9 p.m. or Saturday and Sunday from 9 a.m. to 9 p.m. so we can help solve any problems you might be having.

What are Conway Corp's DNS service addresses? 

Primary DNS 24.144.0.146

Secondary DNS 24.144.0.150

• Acceptable Use Policy
• DMCA Infringement Policy
• Online Copyright Notice
• Email Password Policy
• Inactive Policy
• Open Mail Relay Policy
• Service Disclosures
• Modem Warranty

Fast, reliable, consistent internet throughout the home.

Control^™ Parental Controls and Guest Access giving you intuitive tools for managing users, devices and internet access.

Make the internet a safer place by managing the type of content that each device or profile can access. Additionally, approve or block specific websites per device or profile to keep your family safe. You can also create guest passwords with expiration dates for extra security.

Guard^™ Real-time security is important.

Always-on digital and data security for every device on your network. It filters out suspicious activity and even automatically quarantines devices that are behaving strangely. The system also includes built-in ad blocking for overall smoother surfing.

Adapt^™  Adaptive and proactive Wi-Fi that adjusts to your needs.

Ultra-fast, perfectly consistent connectivity across every room. Unlike mesh Wi-Fi setups that only work in a static manner, our system continuously learns and performs self-optimizations to keep things running smoothly. HomePass automatically detects the brand and model of your connected devices, ensuring your beloved devices are given capacity to run at full potential.

Optimized Performance

• Extended wireless coverage and dead zone reduction.
• Maximized video streaming and uploading.
• Connect multiple devices over one network.

• Device | The key to receiving the fastest internet speed is having the right device with the right wired connection. More recently purchased devices can support faster internet speeds than older devices. Newer laptops with a 1000BaseT network interface card may support up to 1 Gig speeds. However, most smartphones and tablets are limited to speeds well below 1 Gig. (You will need to check the documentation for your specific devices to find their maximum speeds.)
• Connection | The speed you receive will also depend on if you are using a wired connection between the device and the cable modem or if you are using Wifi service. A direct connection is the best way to experience your device’s full speed. If you connect via Wifi, your speed may decrease since wireless connections are inherently slower. Wireless connections are also adversely affected by distance from the router as well as the number of walls or other obstacles between your device and the router.
• Wiring | The wiring that distributes communication services throughout your home can also impact speeds. Modern homes usually come equipped with wiring that is more likely to support 1 Gig. Older homes are more likely to experience some loss in speed due to out-of-date wiring standards in place when those homes were constructed. Cat 5e or Cat 6 cabling is the industry-standard cabling used for 1 Gig speeds. Cat 5 and below may only be able to achieve 100 Mbps speeds.
• Internet | The internet itself will also impact speeds. Most common Internet destinations do not serve content to users at 1 Gig speeds. Even though you have 1 Gig service and you have wired your brand new computer directly into your new router to be able to download at 1 Gig, you still cannot download any faster than the server to which you are connected can serve.